BurneekReviews of burneek.com

Response from BurneekFeb 4, 2026

Hello Sasha, We’re sorry this experience has been so frustrating, especially after placing your order in December with the expectation of quick delivery. We want you to know that your situation matters to us. We have a dedicated team actively working to resolve outstanding orders, and our mission is to make sure every customer is taken care of and satisfied with the final outcome. We are continuing to work through orders from that timeframe with that goal in mind. Thank you for taking the time to share how this has impacted you. — Burneek

Response from BurneekFeb 4, 2026

Hello, We’re sorry this situation has been so disappointing, especially since the sauna was meant to be a Christmas gift. We understand how frustrating it is to be told about return timeframes when the product hasn’t even arrived yet. Please know that your situation matters to us. We have a dedicated team actively working to make sure every customer is taken care of, and our mission is to ensure that all orders are ultimately resolved in a satisfactory way. We continue working through outstanding orders with that goal in mind. Thank you for sharing how this experience affected you. — Burneek

Response from BurneekFeb 4, 2026

Hello, We’re genuinely sorry this was your impression of us. That’s not the experience we want anyone to have. We know trust is earned, and we recognize that your experience did not reflect the level of service we aim to provide. Our team is actively working to address open cases and improve how customers are supported moving forward. Thank you for sharing how you felt about your experience. — Burneek

Response from BurneekFeb 4, 2026

Hello, We’re sorry this experience has been so frustrating. That is not what we want for anyone who orders from us. Burneek is not a scam. We went through issues that impacted some orders, but our team is actively working through them and making sure customers are taken care of. Many orders have already been completed, and we continue pushing forward to resolve the remaining ones. We appreciate you sharing your experience. — Burneek

Response from BurneekFeb 4, 2026

Hello, We’re sorry this experience was so frustrating. Orders placed around mid-December were affected by an unusually high holiday demand, which caused delays in initial carrier scans and visible tracking updates. We understand how that looked from your side. This situation mainly impacted our standard sauna shipments during that Christmas window. Customers are receiving their orders, and we are actively catching up as operations normalize. The issue was not related to product quality. We sincerely apologize for the inconvenience. — Burneek

Response from BurneekFeb 4, 2026

Hello, We’re sorry this situation has been so upsetting. We understand how frustrating it is to feel ignored and to not have clarity around an order you paid for. Your experience is not what we want for any customer. We have a team actively reviewing open cases, and our focus is to make sure every customer is taken care of and reaches a fair resolution. We’re continuing to work through outstanding orders and customer concerns. Thank you for sharing how this has affected you. — Burneek

Response from BurneekFeb 4, 2026

Hello, We’re sorry this experience has been frustrating and that you haven’t felt heard. That’s not the impression we want to leave. Please know that our team is actively working through outstanding orders and customer messages, and our focus is to ensure every customer is taken care of and confident in the product they receive. We appreciate you sharing your concerns. — Burneek

Response from BurneekFeb 4, 2026

Hello, We’re truly sorry for how frustrating this experience has been. Orders placed around late December were impacted by the Christmas holiday surge, which caused delays in initial carrier scans and tracking updates due to the unusually high volume at that time. It’s important to clarify that this situation mainly affected our standard sauna shipments during that holiday window. Our pre-order models follow a different timeline, and the issue was not related to product quality. Customers are receiving their orders, and we are actively catching up as operations return to normal. Despite the timing issues, the product itself is of high quality, and we sincerely apologize for the inconvenience this caused. — Burneek