BurneekReviews of burneek.com

Response from BurneekJan 28, 2026

Hello Adam, We’re truly sorry for the frustration and confusion this has caused. We understand why you’re upset—an order placed on December 27th with a label created on January 2nd should not feel like a mystery, and you absolutely deserve a clear answer to a simple question like when the package left our facility. We also want to clarify that Alexandra and Daniela are real members of our team, not bots. However, we recognize that the repeated messaging and lack of a direct timeline did not meet the standard you expected, and we sincerely apologize. We did experience an unusual delay during that period, and in some cases tracking remained on “label created” when the first carrier scan was delayed or missed. That said, we want to resolve your case properly. Please email [[email protected]] with your **order number** and include “Trustpilot – Urgent / Label Created – No Movement” in the subject line. We will pull the internal fulfillment record, confirm the exact shipment status, and provide a clear resolution as quickly as possible. Again, we’re very sorry for the experience, and we appreciate the opportunity to make this right.

Response from BurneekFeb 4, 2026

Hello, We understand why this situation led to frustration and skepticism, and we’re sorry the experience felt this way. Burneek is an operating company and orders from that time period are still being addressed. While this did not unfold as expected, the intent was never to mislead, and feedback like yours is taken seriously as we continue adjusting how we handle fulfillment and communication. If you’d like us to look into your specific order and provide an update, please contact [email protected] with your order number. — Burneek

Response from BurneekFeb 4, 2026

Hello, We’re sorry you feel this way. Burneek is an operating company and orders continue to be fulfilled. If you’d like us to review your experience or order directly, please contact [email protected] — Burneek

Response from BurneekFeb 4, 2026

Hello, We’re sorry this experience was stressful and did not meet your expectations. While we don’t agree with every characterization in your review, we do understand why the overall outcome felt disappointing. Burneek is an operating company, and our intention has always been to manage orders and policies consistently while continuing to improve how we support customers. We appreciate you taking the time to share your perspective. If you would like us to review your order history or address any remaining concerns directly, you may contact [email protected] . — Burneek

Response from BurneekFeb 4, 2026

Hello Alesha, We’re sorry this situation was frustrating and that your experience did not meet expectations. We understand how upsetting it can be when an accidental order happens and the outcome isn’t what you hoped for. While we follow set order policies, we recognize that the timing and communication around your request could have felt discouraging. Your feedback is noted, and we continue working to improve how we support customers in situations like this. If you’d like us to review your order details, please contact [email protected] . — Burneek

Response from BurneekFeb 4, 2026

Hello, We’re sorry this experience led to frustration. Burneek does not engage in scams, and orders from this period are still being addressed. If you’d like us to look into your order directly, please contact [email protected] . — Burneek

Response from BurneekFeb 4, 2026

Hello Sherley, We’re sorry to hear that your experience with us was disappointing. That is not the experience we want any customer to have. Burneek is not a scam. We did go through a period of delays that affected some orders and returns, and we understand how frustrating that was. Those situations are being reviewed and addressed individually, and the majority of affected customers have already had their orders resolved. We continue working through remaining cases and improving communication as we do so. We appreciate you sharing your feedback. — Burneek

Response from BurneekFeb 4, 2026

Hello Brandi, We’re sorry you had a negative experience with us. That is not what we strive to provide. Burneek is not a scam. We experienced a delay during a specific period that impacted some orders, including shipping timelines. Those situations are being addressed case by case, and the majority of customers from that period have already received their orders. We continue working through the remaining cases and appreciate your patience while everything is brought up to date. — Burneek