BurneekReviews of burneek.com

Response from BurneekJan 26, 2026

Hello Brian, We’re truly sorry for the experience you’ve had, and we completely understand how frustrating this has been—especially with the tracking not showing proper movement and the shipment later being canceled by UPS. Please accept our sincere apologies for the delay and for the difficulty you’ve had getting clear answers. We did experience a significant backlog due to an unusually high volume of orders, which affected both production timelines and our response times. That said, we never want any customer to feel ignored or stuck without a solution. Regarding your order and the UPS update from 01/17/26, if UPS canceled the shipment and the package is not in transit, we want to review your case immediately and provide the appropriate resolution. Please email us at [[email protected]] with your order number and the tracking number, and include a screenshot showing that UPS marked the shipment as canceled. We will prioritize your request and do our best to help you as quickly as possible. Again, we’re very sorry for the inconvenience and stress this caused. Our goal is to support every customer and make things right. Burneek

Response from BurneekJan 26, 2026

Hello, We’re truly sorry for the experience that led you to feel this way, and we understand why you’re upset. We also want to be clear: Burneek is a legitimate company, and we are not trying to take anyone’s money or deceive customers. We did experience a significant delay due to an unusually high volume of orders, and that delay—combined with slow tracking updates in some cases—created frustration and a loss of trust. We take full responsibility for the poor experience this caused and we sincerely apologize. Despite the delay, orders are being fulfilled and delivered, and our priority is that every customer either receives their product or is properly taken care of. If you are still waiting or feel your situation has not been resolved, please contact us directly at [[email protected]] with your order number so we can review your case immediately and provide a clear resolution. We appreciate the chance to make this right, and we’re committed to improving our communication and service so this does not happen again.

Response from BurneekJan 26, 2026

Hi Bill, We’re truly sorry for the delay and for the poor communication you’ve experienced. We understand how frustrating it is to be waiting this long and not receiving a clear update—this is not the experience we want for any customer. While we did experience shipping and production delays due to an unusually high volume of orders, none of our delays should extend to nearly two months. If you have been waiting that long, it’s very likely that the package was lost or misrouted in transit, and we need to investigate it immediately. Please contact us at [[email protected]] with your order number and the name on the order, and include **“Trustpilot – Urgent”** in the subject line. As soon as we have your details, we will locate the shipment and provide a clear solution (including a replacement if needed). We sincerely apologize again, and we appreciate the opportunity to make this right. Burneek

Response from BurneekJan 26, 2026

Hello Troy, We’re truly sorry you feel this way, and we understand how frustrating it is when expectations aren’t met. Burneek is a legitimate company and we do ship orders—however, we did experience delays due to an unusually high volume of orders, and we sincerely apologize for the inconvenience and confusion this may have caused. Regarding our policies: we do not have “five different return policies.” We have one official return/refund policy, and any differences you may have seen are usually related to the product type (for example, pre-orders vs. in-stock items) or the specific situation (such as a replacement under warranty vs. a return). We agree it should be clear and consistent, and we’re actively improving how we communicate it. If you share your order number with us at [[email protected]], we will review your case immediately, confirm the status of your shipment, and provide a clear resolution. Burneek

Response from BurneekJan 28, 2026

Hello Jeremiah, We’re genuinely sorry you’ve had such a bad experience. We understand why you’re upset, but we want to clarify that Burneek is not a scam** and we do not “steal” from customers. We did go through an unusual delay caused by a very high volume of orders, and that affected both shipping timelines and our response times. That said, if you still haven’t received your order, we want to fix this immediately. Please contact us at [[email protected]] with your order number and the **email/name used on the purchase, and write “Escalation – Missing Order” in the subject line. We will urgently verify what happened and provide a direct resolution (shipment confirmation, replacement, or the appropriate next step based on your case). Again, we sincerely apologize for the frustration and we appreciate the opportunity to make this right. Burneek

Response from BurneekJan 28, 2026

Hello Tim, We sincerely apologize for the delay and the confusion. We understand why you’re upset—an order placed on *12/18* should not still be showing “waiting for the item to be dropped off to UPS” on *1/21*. While we did experience an unusual backlog during that period, *this timeline suggests the package may not have been properly scanned or may have been misplaced before the first UPS scan*. That is not acceptable, and we want to fix it immediately. Please email [[email protected]] with your order number and put “Escalation – No UPS Scan” in the subject line. Once we have your details, we will urgently investigate and provide a clear resolution (replacement shipment or the appropriate next step based on the findings). Again, we’re truly sorry for the inconvenience and appreciate the chance to make this right. Burneek

Response from BurneekJan 28, 2026

Hi C W, We’re truly sorry for the delay and for the frustration this has caused. We understand how upsetting it is to be waiting on an order and to feel like you’re getting repetitive replies. That said, we want to be clear: Burneek is a legitimate company and we are not engaged in fraud. We do not use “fake doctors” to approve orders. If you saw any confusing messaging during this high-volume period, we understand how that could raise concerns, and we apologize for the experience and the lack of clear, personalized communication. We did experience an unusual and significant backlog, which impacted shipping timelines and support response times. This is not typical for us, and we’ve been actively improving our processes so customers get faster updates and real resolutions. Please email us at [[email protected]] with your order number and the name/email used for the purchase, and put Trustpilot – Urgent / Missing Order in the subject line. We will prioritize your case, verify exactly where your shipment is, and provide a clear solution as quickly as possible. Burneek

Response from BurneekJan 28, 2026

Hello JB, I’m sorry this has been your experience. I also understand exactly why this feels misleading when you request a cancellation within an hour and the item is a pre-order with a February ship window. Here’s the honest context on our side: pre-orders aren’t treated like “on-the-shelf” items. Once an order is placed, it can be **immediately allocated to a production batch and fulfillment plan**, which creates real costs and commitments right away. That’s why our team may not always be able to cancel after checkout—even if the unit hasn’t shipped yet. That said, you’re also right to expect clear, conspicuous disclosure at checkout. If our “100-Day Money-Back Guarantee” messaging created the impression that pre-orders could be cancelled at any time, then we did a poor job setting expectations, and we’re sorry. We’re actively working to tighten how this is communicated so there’s no ambiguity for future customers. We don’t want this to end in a dispute or complaint. If you email **[[email protected]](mailto:[email protected])** with your **order number** and put **“Executive Review – Pre-Order Cancellation”** in the subject line, we’ll escalate it for a manual review and give you a definitive answer based on your exact order status (allocation/production stage) and documentation. Again, we apologize for the frustration and the confusion. We’re a real company and our goal is not to trap anyone in a purchase—it’s to deliver a high-quality product and a fair customer experience. Burneek