BurneekReviews of burneek.com

Response from BurneekJan 26, 2026

Hello Lee, We’re truly sorry for the frustration this has caused, and we understand how upsetting it is to be waiting this long—especially when you’re so close by. Please accept our sincere apologies. We want to reassure you that Burneek is a legitimate company. We did experience a delay due to a very high volume of orders, and during that period some shipments also showed limited tracking updates because of carrier scanning issues. While we understand how that can look from the customer side, we can confirm that orders are being fulfilled, and despite the delay, our customers have been receiving their products and enjoying them. That said, your situation deserves immediate attention. Please email us again with your **order number** (and any tracking number you have), and we will prioritize your case, verify the shipment status, and provide a clear resolution as quickly as possible. Again, we’re very sorry for the inconvenience, and we appreciate the opportunity to make this right. Burneek

Response from BurneekJan 26, 2026

Hello Angus, We’re truly sorry you had this experience, and we regret that you feel this way. What you described is not the standard we want for any customer. We want to clarify that this was caused by a delay and a temporary collapse in response times due to an unusually high volume of orders. During that period, some shipments also showed limited tracking activity (such as “label created”) when the carrier did not scan the package promptly. We understand how that can look from your perspective, and we sincerely apologize for the confusion and frustration it created. We are actively improving our customer service processes every day, and we’ve already made significant progress. Our support team is available and ready to help, and we encourage customers to contact us directly before filing a dispute so we can provide the best solution and real support for their order. Please reach us at [email protected] with your order number, and we will review your case immediately and assist you with a clear resolution.

Response from BurneekJan 25, 2026

Hello Suzie, We’re truly sorry to read your comment, and we want to reassure you that Burneek is not a scam. We understand how frustrating it feels when you’ve been charged and you don’t see the updates you expected. Over the past weeks, we experienced an unusually high volume of orders, which caused delays in production and a backlog in customer support responses. Many of the negative comments you may have seen are tied to those delays—not because orders aren’t being fulfilled. Our top priority is that every customer receives their order and can enjoy it as intended. Regarding the UPS tracking number: it is not fake. In some cases, a label is created first and tracking may take time to show movement until the carrier scans the package. If your tracking is not updating, please send us your order number and the tracking number, and we will verify the shipment status and provide a clear update as quickly as possible. We sincerely apologize for the inconvenience and the lack of communication you experienced. We are actively improving our response times and processes because our customers are the most important part of our business. Thank you for your patience, and please contact us again with your order details so we can help you immediately. Burneek

Response from BurneekJan 25, 2026

Hello Ryan, We’re truly sorry you’ve had this experience, and we completely understand how frustrating and upsetting this situation feels—especially when shipping updates are unclear. We also understand why it may lead you to view us in a very negative way. That said, we want to be clear: Burneek is a legitimate company. We did make a mistake, and we also went through a production and fulfillment delay that created a wave of dissatisfaction and negative feedback. If you look at our reviews prior to the holiday season, you’ll see they were consistently strong. Unfortunately, many people are more likely to take the time to share a negative experience than a positive one, and the recent delays amplified that. Regarding “lost in shipping”: in some cases, labels are created and packages move through processing before a carrier scan is properly recorded. We understand UPS may say they never received it, and we take that seriously. Our intention is never to hold a customer’s funds unfairly—our goal is for every customer to either receive their product or be properly taken care of. Please contact us directly with your order number (and any tracking information you have), and we will review your case immediately and provide a clear resolution. We sincerely apologize again for the stress this has caused. While delays impacted the experience, the quality of our product is something we stand behind, and we are committed to making this right for you. Burneek

Response from BurneekJan 25, 2026

Hello David, We’re truly sorry for the experience you’ve had, and we completely understand why this would be frustrating. While we did experience delays due to a high volume of orders, it is unusual for an order placed on **12/27** to still show only “label created” as of **1/24**—especially since most orders from that time frame, despite the delay, have already been delivered. In some cases, a package can leave our warehouse and not receive an initial UPS scan, which causes tracking to appear stuck at “label created.” That said, we don’t want you left without clear answers. Please contact our customer support team again with your **order number** (and the tracking number), and we will review your case immediately and provide the help you need—whether that means locating the shipment or arranging the appropriate resolution. We sincerely apologize for the inconvenience and for the frustration this has caused. This is not the experience we want for our customers, and we’re here to make it right. Burneek

Response from BurneekJan 25, 2026

Hello Wes, We’re truly sorry for your experience, and we understand how upsetting it is to feel like you paid and never received anything. Please accept our sincere apologies. We did experience delays due to an unusually high volume of sales, and we’ve been doing everything possible to resolve these issues as quickly as we can. Our priority is always our customers’ well-being and making sure every order is delivered. Please contact our support team with your order number (and any tracking details you have), and we will look into your case immediately and provide a clear update and solution. Burneek

Response from BurneekJan 25, 2026

Hello Jessica, We’re truly sorry for the experience you had, and we understand why you feel this way. We did go through a delay caused by an unusually high volume of orders, and we acknowledge that our communication did not meet the standard you deserved. Please accept our sincere apologies. We also want to clarify that Burneek is a legitimate company, and we fulfill the orders placed through our website. In some cases during this period, shipments and tracking updates were delayed, which created confusion and frustration for customers. That is on us, and we are actively working to improve our response times and overall support experience. If you’re willing, please reach out to us directly with your order number so we can review your case in detail and do our best to provide a fair resolution. We genuinely value our customers, and we want the opportunity to make this right. Burneek

Response from BurneekJan 25, 2026

Hello Sarah, We’re truly sorry for the delay and for the poor experience you’ve had with our customer service. You deserved clearer communication, and we apologize that our responses felt repetitive and unhelpful. We also understand why you filed a dispute. That said, if you’re willing to withdraw the dispute, we can process a full refund immediately and resolve this directly for you as quickly as possible. Disputes can delay the resolution on both sides, and we’d much rather take care of you right away. Burneek