Bria J.
DO NOT ORDER FROM HERE
I ordered a red light sauna with the free cold plunge on January 12,2026. On Burneeks website they stated orders are delivered in 1-3 days. I reached out twice to see what was going on and to ask for an update on my order. The first time, they told me the holidays were crazy for them and thanked me for my patience, without giving me an update. The second time I asked for an update or a cancellation, the customer service rep responded with a complete lie telling me UPS lost my package, when a label was never created for it and it was never even shipped. They then created a shipping label after I asked for a cancellation AGAIN and that “package” was not received by UPS at all, according to the tracking number for that shipping label. This company is fraudulent, they are deceptive, and they are clearly drowning. DO NOT ORDER FROM HERE. I’m reporting them to every payment processor and review system I can. It is now January 29,2026 and I have not heard back from them, gotten an update, or received my order. I pasted their January 27,2026 response to me asking for a cancellation below. This is where they lied and told me about a “lost package” that was never shipped: “We truly apologize for this situation. At this time, UPS has confirmed that they are not taking responsibility for the lost package. To ensure you are not affected by this issue, we are taking full responsibility on our end and are already processing a replacement shipment for you. This replacement will be sent under a new tracking number, which we will share with you as soon as it becomes available, so you can continue monitoring the delivery without any issues.”
Response from BurneekJan 30, 2026
Hello Bria, We sincerely regret hearing about your experience and appreciate you taking the time to share these details. We understand how frustrating and upsetting this situation must have been, and we offer our sincerest apologies for the lack of timely updates and clear communication regarding your order. Please know that we take your concerns very seriously and are actively reviewing your order to clarify its status and the messages previously shared. Our intention was never to mislead, and we apologize if our responses gave that impression. We would welcome the opportunity to assist you directly and work toward a resolution as quickly as possible. Please contact us at [email protected] with your order number and include the reference “Pilot Sadness Case”, so our team can prioritize your request and provide you with a clear update. Burneek