Burlington BathroomsReviews of burlingtonbathrooms.com

I bought a Burlington tap, it came missing the tap head, and I was advised I have to buy that separately though not clear on the website and not easy to find tap heads! when I did, I saw I have to buy TWO expensive tap heads for the SINGLE mono tap.. and both the retailer and Burlington do not care, just like robots, they keep repeating without a single apology, that they come in pairs at the factory! AVOID

We had two bathroom mixers from Burlington: Claremont Angled Bath Shower Mixer for the bath and the Claremont 2 Tap Hole Bridge Basin Mixer. Despite their deceptively premium looks and price, both were the most poor quality and unreliable pieces of plumbing around the house. In reality, the shower switch of the bath tap is poorly designed. It felt wobbly from new and in its end positions stands in the way of the cold&hot taps. It also went bust after 4.5 years - something snapped inside and we could no longer switch the shower on. The basin tap was no much better: developed leaks from under the swivel joint, which itself, was poorly designed and unreliable. So after less than 5 years we had to replace them both. Based on my experience I wouldn't ever touch Burlington taps again with a bargepole.

I have a faulty shower that leaks constantly. It leaked form the day it was fitted. I contacted Dan Lowe in customer service and he told me to get my plumber back to check whether it was a faulty product or the actual fitting of the shower. I paid a call out fee and my plumber confirmed that it was a faulty shower. I let Dan Lowe know in customer care and he is now saying its due to limescale. It leaked on day one. The shower is now 2 months old.and they are refusing to do anything. I will have to take it to get financial Ombudsman. Absolutely appalling The shower RRP is £800 and does not work AVOID

Bought a pricey radiator which has changed colour from white to cream and which Crosswater acknowledged as a known fault after sending them photos with their branding on it. Now they say it is not a known fault, that we have to return the radiator to the retailer. We cannot remember whom we bought it from, they should know who it was as we had cause to go back to them for a small part. Who pays for the plumber to take it out, the packing and postage and the re-installation and what do we do without a radiator? They say they can’t send anyone. Just appalling customer service, they take your money, admit the known about problem then change their mind about that, just don’t buy anything from them if you want certainty that your purchases won’t change colour. Shame on you Crosswater.

Disgraceful company. Completely useless customer support team. Guarantee that is not worth the paper it is written on. Expensive products, poor quality and dire staff. Buy something else.

AWFUL customer service and no accountability. I cant get through. I email and no one calls or returns my messages.. I have quite a few products to order and now loosing the will to live.. also have an issue with a product which crosswater are not dealing with and have not returned my calls as we need a technical person on site.

Avoid Avoid Very poor quality in less than 5 years I have had to replace bathroom tap, shower head, bathroom shower valve and waste components Honestly - it’s looks great and is made from very poor quality materials And it’s not cheap!!! So disappointing

Burlington Bathrooms are a poor company to deal with and their products are of poor quality even though they are quite expensively priced. We bought a complete bathroom including WC with raised cistern, shower screen and exposed victorian shower mixer, hand basin and taps with pedestal and a freestanding bath and chrome hydrant waste. These items were purchased before the bathroom suite was ready to fit and the warranty had expired just before fitting. On fitting both bath taps leaked and Burlington refused to replace them under warranty even though they had never been used and had remained boxed-up and carefully stored. They said we needed to pay for two expensive brass tap cartridges to fix the dripping, so we paid for these, but then was told by our plumber that we had been misled and we just needed two rubber washers costing less than £1. Also the WC seat is supposed to be extra strong, but the lid broke after it had been installed for only one year, revealing it to be made of compressed sawdust. Burlington said because this was out of warranty we would have to pay for a new one ourselves. These people have no sense of good will towards their customers. AVOID.