BULLYMAKEReviews of bullymake.com

I signed up for a one-month trial box, paying $5 extra for toys, no treats. The on-line form said clearly "1-month subscription." When I went back to the website I saw that they planned on charging me ("Next payment February 25th") -- not for a single month, but monthly! After repeatedly trying to contact them, I finally got someone of Facebook to answer, who then cancelled and deleted everything, it appeared. Which led to more confusion: would they keep my money after canceling the order??? So I emailed and got a response. The package is being shipped and I have tracking information now. They ARE tough to reach. But the customer service I (finally) received via email has actually been quite good. EDIT: Order received. I'd gotten another text saying I was still subscribed. That took another email flurry; no, I'm not. So one of the toys received is near-tolerable, but only if the dog is closely watched. One toy, the 'durable' soft toy, was apart in three minutes with stuffing (and arms) everywhere. Another, the hard plastic one they pawn off as a chew toy, had chips out of it within minutes, as well. The toy with the fine print requiring supervision is a ballistic-material circle with crinkle stuffing in it. Yes, ballistic material falls apart under dog teeth. The only good toy is the Kong-like hard rubbery multi-sided 'ball' with food and treat holes in it. So for $39 I got a Kong (-like toy). NOT impressed.

I received the first box in December. Within 12 minutes, the plush toy had numerous holes. The second toy was extremely chewed up and the rope lasted almost 3 weeks. I have a mastiff/boxer/pit mix who is a massive chewer which is why I chose this company. I contacted the company and they were willing to replace the plush toy. I cancelled my subscription which was a 1 month plan for $45 and was then charged for a second box 4 days after my cancellation was confirmed. The new box had not been shipped until after the cancellation according to emails. Reps responded quickly to my emails, however, a new box and charge was incurred. Not a company I would recommend not only because the toys did not last but how difficult it has been to stop the subscription.

Ordered my first BULLYMAKE box and was excited to see how the toys held up. The rubber keg was half gone in 2 hrs and completely destroyed in less than 24 hrs. The hard plastic toy was no interest from my dogs. It was incredibly hard plastic with no incentive to chew on it. The treats were great but not worth ordering the box for treats only.

They get 2 stars ONLY because just ONE of the toys in their subscription box was desirable. I decided to cancel our Bullymake subscription after almost a year's worth of deliveries. The rubber toys were really the only thing in the box we made use of. Most of the treats were kind of crumbly and of low grade...except for the rare jerky type treat we received a couple times. Our dog, who is a SUPER, super chewer, was able to chew off small pieces of the hard plastic toys. We disposed of those toys because we were concerned for her digestive system. Also, the subscription was not worth the money when I realized we could purchase rubber toys of equal quality on Amazon for about half the price of the Bullybox subscription. The quality of the toys /treats was not the only or worst issue in my opinion. The worst issue was the response to my request to cancel. I sent the email (Aug 6, 2023) to their customer service requesting cancelation. On Sept 6, 2023 I receive notification that our "Bullybox had just shipped". I contacted customer service again, via email, questioning why my subscription was not canceled as requested. I was promptly informed, basically, that my request was ignored because I did not respond to an email they sent offering other subscription options...like every 3 or 6 months instead of every month, or pausing the subscription. I did not respond because I was not interested. I had already requested the cancelation and, in my opinion, the company should have honored that request before the next delivery date, period! They had one month. Common sense would dictate I was not interested if I did not reply within a couple weeks. After the situation arose I decided ti check their BBB rating. They have a rating of "F". Upon going through some of the complaints against them I found a large portion was about cancelation of subscription issues! I'm letting it ride because I have already devoted more time to the problem than I wish to. VERY BAD BUSINESS PRACTICE though, just to make an extra buck or two...however, issues like this with a large percentage of their cancelation requests in a year's time must be a real money maker for them, otherwise they would have taken steps to resolve the issue and save their reputation, which is what an honorable, honest business would do. Evidently they are neither honest nor honorable in their operations.

I’ve used BarkBox in the past, but decided to try Bullymake recently and ordered the 3-month subscription to save money. It’s been a great disappointment. I received 2 useless toys and 3 small treat packets. Neither toy was useful for my dog. She’s a 9-year old German Shepherd mix. One toy was a small flat nylon thing about 4” long & 2” wide with some ribbing on it. I don’t know what they thought she could do with it, but it’s worthless. The other toy was better because it was a very small round toy that you put treats in. She played with that briefly and then lost interest. I paid $39 for this box. I could have bought her a lot of stuff for $39. When I complained, they told me I could only cancel my subscription if I paid another $6 bringing the box to $45. I have cancelled and will return to BarkBox where they give you value for your money. It was a terrible waste of money and customer service didn’t seem to care.

This is an awful company. Firstly, they sent a box of dog toys that were solid plastic. Definitely not chew toys. When I looked up their refund policy on their website, it said they would offer a refund if you were unhappy with the product. When I contacted them for a refund, they said that would only apply to boxes that had been unopened. How the heck would you know you didn't want the items if you hadn't opened the box? They agreed to replace the toys with other ones but still refused a refund. Secondly, although they are a subscription service, their website gives you the option to just order 1 box and that's it, which is what I did. When I logged in to my account, it showed that they planned to bill me again in a month even though I didn't choose a recurring subscription. And if you want to completely cancel, you have to contact their customer service vs. being able to cancel on your own on their website. Very shady company and I will never be ordering from them again.

I really didn’t want to leave a negative review, however given my experience feel compelled to let others know about issues they may face with this company. I ordered my dog a Christmas box- the rubber toys were excellent and indestructible, however the nylon toys despite being supervised my dog was able to chew bits off which made him sick (potential health hazard). I informed Bullymake & was refunded for these toys (despite just asking for replacements) & then left my account on hold. About two months later I ordered a box, this time with just the rubber toys. My box was in shipment “en route” status to DPD hub for nearly two weeks USA- UK. I was informed it was lost & would be reshipped. Week later nothing- so recontacted & told replacement has been lost also. Every week for nearly a month I was told every time the replacement was “lost” and would be sent out within 72hrs. This never happened. I actually wondered whether I would see a box or even my money back! Finally, I was able to get hold of someone through fb messenger who told me “they don’t ship to the UK anymore”- well why did no one think to firstly contact me instead of just saying nothing? & why was I told repeatedly it was reshipped? I’m really disappointed & irritated with how this was handled- therefore 2* only for the rubber toys I received in the first box.

Had high hopes, but was disappointed. Toys were either destroyed in minutes or hard as a rock.