BULLYMAKEReviews of bullymake.com

I've had a Bullymake account for 8 months. Toys are OK hard plastic toys hold up well but my dog got bored with them quickly. The Kongs are just as good for the toys you put treats in them and I certainly don't need 10 of them. Treats are really good and the boxes come with cute themes. My big complaint is customer service. I signed up for 1 account and then had two boxes sent and found out I had been signed up for two accounts. No way to contact the company directly you have to contact them via live chat. The account issue never got settled then I tried to cancel my account and after 2 months (still getting and paying for two accounts) I still haven't been able to get my subscriptions cancelled. Very frustrated and not worth the cost.

Know what you are signing up for. I signed up for 1 box at a discounted price to "try them out" with the full understanding that this can be canceled at anytime. No commitments. I went ahead and got 2 more boxes and decided $38 is too expensive per month for 2 toys and some treats that don't fit in the treat toys. I tried to cancel and they are telling me "no". That I have a 12 month commitment. I do not sign up for commitments like this especially with a product I wasnt sure about. They want to charge me to cancel now too. I blocked them from my bank account and I going to report this company every where I can. BBB, consumer reports, Google ect. Shady, greedy practices, disgraceful.. EDIT : I appreciate the reply and the cancelation. I wish it didn't take me leaving this review for it happen. The toys and treats are quality. My issue is about being misled and it being so hard to cancel. I changed my review from 1star to 2 and removed "scam" from the title.

I was super disappointed with these dog toys. My dog managed to break 1 of the hundred-odd he’d gotten, and the person I contacted about organising a refund, but they were abrupt, dismissive, and bordering on rude. It was a very unpleasant interaction, especially because I was paying in AUD and the obscene postage fees because I was told the toys and support were exemplary. I would not recommend these for Australian doggos

Despite me changing what I wanted within my account to reflect what a powerful chewer I own, they kept sending the wrong toys.

I had a three month subscription before canceling. First, shipping takes forever!! My orders all arrived 10 days after shipping so I was getting holiday boxes well into the next month which was annoying. The treats have poor ingredients, all filled with canola oil and starches/carbs, the only meat is “meat powder” which is usually the third+ ingredient on the list. My dog did like the rubber toys and chews some of the nylon toys but doesn't like all of them (I think bc they’re so heavy). The other toys she ripped to shreds very quickly. Canceling my subscription was annoying, you can’t do it on your account, you have to contact them directly and once you do they try to convince you to keep your box. I recommend saving your money and switching to Kong toys, Popsicles, bully sticks, and Himalayan chews.

My dog is 70lbs and able to chew threw all of the toys deemed indestructible. I wanted all stuffed animals because that is what my dog prefers and was unable to do that. As consolation, they gave me a rope toy which shouldn't even be offered as they can wrap around dog intestines. They would not let me leave my 6 month subscription which is understandable, but did not seem to value me as a customer.

I received my first Bully Make box yesterday. Within 2 hours my 2 yr old female pitbull was able to chew through the rubber toy. Not very impressed, especially since it was the first order. My whole reason for ordering from them was that their toys were indestructible. However, my dogs do love the treats ( but that’s not why I was ordering from them )

Shame on you Bullymake for outsourcing your Customer Service Service calls outside of the USA!!! I found out today when trying to CANCEL my subscription, that there is not a LIVE human to speak with at the customer service number provided on your website. I then went to the "chat" option and was able to connect with a customer service agent there only to find out that this department is in another country! I chose the (over priced) Bullymake box over the other boxes out there because of the fact your toys and treat ingredients are made in the USA! If your company is based out of TEXAS then why in the world would you outsource a call center to take all of the customer service inquiries to another country when there are so many call centers in the USA??? I am very disappointed and will not support the Bullymake box subscription any longer. I hope someone in the USA does get my email. An Unhappy Customer Who Is Proud To Support the USA!! MY RESPONSE FROM CUSTOMER SERVICE: Mito (BULLYMAKE) Sep 9, 2024, 11:58 AM CDT Hi there, I’m sorry to hear that there may have been some confusion. To clarify, our representative did not mention that we outsource our customer service outside of the USA. If it would be helpful, I can provide you with a screenshot of the chat you had earlier. The chat transcript is complete and should clarify any misunderstandings. Please let me know if you would like to receive this information. Thank you for your understanding. MY RESPONSE TO BULLYMAKE CUSTOMER SERVICE: The representative didn't have to "clarify, our representative did not mention that we outsource our customer service outside of the USA" to keep himself out of "hot water" it was made clear to me when trying to call the customer service phone number on the website and not able to speak with a real person or leave a voice message that the call center is in another country. I am confused as to why I am being threatened and questioned ( I also have a copy of our chat messages)? I asked SEVERAL times on these messages "what country are you located in?" and got NO response so the honest/professional way to handle this question and clear up any "CONFUSION" for the BullyMake client would be to answer it. I will also be doing a VERY detailed google review and attaching the response from the BULLYMAKE Customer Service Dept. and attaching our emailed correspondence. I would suggest that you have a MANAGER give me a call and I will be happy to discuss this further with them. Still An Unhappy Customer Who Is Proud To Support the USA!!