BULLYMAKEReviews of bullymake.com

Response from BULLYMAKEMar 3, 2025

Hi Justin - we are very sorry that your experience with Bullymake was not ideal. While we are a subscription business, it is our goal to work with pet parents to provide flexibility with modifications in toy types, shipping frequency, and plan types to ensure the best experience possible with our brand. If this wasn't your experience, we sincerely apologize and want to learn more about what went wrong. If you are willing, please reach out to our team at [email protected] and ask to be directed to one of our supervisors - we would appreciate the opportunity to make it right!

Response from BULLYMAKEFeb 26, 2025

Hello Caroline. While we are happy to hear that you enjoyed the treats, We’re sorry our toys didn’t meet your expectations. While our rubber and nylon toys are tested for tough chewers, we know every pup has a unique play style. Your feedback helps us improve durability and design, as well as product education and recommendations, to ensure a safe and enriching experience for every pup. As we continue to innovate our products, we’d appreciate another chance to support your dog’s play needs! If you’re interested in trying a different toy in the future, please contact us at [email protected] or via live chat with a screenshot of your review and this response—we’d be happy to send a toy of your choice for your pup to try!

Response from BULLYMAKEFeb 26, 2025

Hello Sneaks - I am sorry to hear you are still having trouble connecting with us - our response time is typically within a few hours via email so what you are describing is concerning. In order to troubleshoot why this might be happening, I will need to grab some identifying information from you in order to trace your account record in our system. I will be sending a Trust Pilot request for information your way to collect this information privately so that we can establish a line of communication via email and support you. ________________________________________ Hello Sneaks. We are very sorry to hear about your experience with the toys and shipping. While the recent Canadian postage strike may have impacted shipping times in your case, it is certainly not expected to find a substance of any kind on our toys. In 2025, we’re working hard to improve our service approach and policies to ensure every interaction is great. We’d love a chance to make things right! If you’re open to trying our products again, please contact us at [email protected] or via live chat, and we’ll find the best option for you.

Response from BULLYMAKEFeb 26, 2025

Hi Rachel, very sorry that you and your pup did not have an ideal experience with Bullymake. While our rubber and nylon toys are tested for tough chewers, we know every pup has a unique play style. We are committed to finding the right toy type for every dog if at all possible and, as such, we offer a replacement with another toy type that will hopefully be a better fit. Your feedback helps us improve durability and design, as well as product education and recommendations, to ensure a safe and enriching experience for every pup. We’d love a chance to make things right! If you’re open to trying our products again, please contact us at [email protected] or via live chat, and we’ll find the best option for you.

Response from BULLYMAKEFeb 26, 2025

Hi Shaun - thanks for reaching out and very sorry to hear you and your pup did not enjoy your Bullymake experience. We have a range of toy types with different levels of toughness to hopefully suit every dog, but understand that each pup is unique with its own unique play style. I have passed along your suggestion of more toy options for smaller pups to our team as well. We’d love a chance to make things right! If you’re open to trying our products again, please contact us at [email protected] or via live chat, and we’ll find the best option for you.

Response from BULLYMAKEFeb 26, 2025

Hello Lischen - very sorry to hear about your experience and your inability to connect with our service team to make it right. Our team is available via live chat on our website as well as via email at [email protected]. In 2025, we’re also working hard to improve our service approach and policies to ensure every interaction is great. We'd love another chance to serve you and your pup! If you’re open to trying our products again, please contact us at [email protected] or via live chat, and we’ll find the best option for you.

Response from BULLYMAKEFeb 26, 2025

Hello JM - sorry to hear that your experience with Bullymake did not meet your expectations. While we are a subscription service with a variety of subscription lengths for pet parents to choose from, we do pride ourselves on our customization capabilities and it sounds like we missed the mark here. We’d appreciate another chance to support your dog’s play needs! If you’re interested, please contact us at [email protected] or via live chat with a screenshot of your review and this response—we’d be happy to send a different toy for your pup to try!

Response from BULLYMAKEFeb 26, 2025

Hi Sara, we are sorry that your cancellation experience did not meet your expectations. Please know that your feedback is very important to us and in 2025, we’re working hard to improve our service approach and policies to ensure every interaction is great. We’d love a chance to make things right! If you’re open to trying our products again, please contact us at [email protected] or via live chat, and we’ll find the best option for you.