BULLYMAKEReviews of bullymake.com

Response from BULLYMAKEApr 23, 2025

Hello Allison - we are sorry to hear that your experience with us has not been ideal. Our goal is to partner with our pet parents to customize their box experience for the best possible fit for their pup's play style and we are sorry if we missed the mark in your situation. Our supervisor team would appreciate the opportunity to learn more about your experience directly and hopefully make it right. If you are willing, you can provide your contact information through the Trustpilot information request we will send or you can reach out directly to our service team at https://bullymake.com/contact-us and request to be connected with a supervisor. We hope to connect with you soon!

Response from BULLYMAKEApr 14, 2025

Hi Josephine - we are very sorry to hear you did not have a good experience with your Bullymake products. It is our mission to partner with pet parents to customize the perfect complement of toys and treats for their pups and we are sorry that we missed the mark with your household. If you are willing, our supervisor team would love to connect with you to learn more about your experience and understand if we can make it right. We will send a request for information via Trustpilot to gather some information to reach out directly. Or, alternatively, you can reach out to our team directly via email or chat and request to be connected with a supervisor.

Response from BULLYMAKEApr 14, 2025

Hi Marina - we are sorry to hear about your frustration. I will pass along your suggestion for self service as an improvement advancement to our website. In the meantime, our team is happy to support ensuring that your subscription works best for you and your furry family members. Simply chat or email us and we are happy to help!

Response from BULLYMAKEApr 9, 2025

Hi Katie - we are sorry to hear of your recent experience with our team. It is our goal to work with our customers to ensure that their current subscription works best for their situation (hence offering resolution options for customers when they reach out) and partner with our customers to identify the best option for their situation. We are sorry to hear that this intention was not realized in your interaction and we would love to learn more about what might have gone wrong and have an opportunity to fix it. We will be sending a request for information via Trustpilot so that our supervisor team can reingage to learn more. Or, alternatively, you can reach out directly via chat or email and request to be connected with a supervisor.

Response from BULLYMAKEApr 7, 2025

Hello Jessica, thank you for providing your identifying information. You should have received an email from a member of our health and medical team to look further into your experience.  _________________ Hi Jessica - we are very sorry to hear about your recent experience. The health and safety of the pets we serve is of utmost importance to us and as a result, we take any and all health related reports seriously and are committed to individually investigating concerns. Due to the nature of your situation, we would like to connect you directly to our health and medical team to better understand your experience. We will send a request for information through Trustpilot for the health and medical team to contact you directly, or you can initiate connection with our team at [email protected] and request to be connected to the health and medical team.

Response from BULLYMAKEApr 7, 2025

Hi Amy - thank you for providing the requested identifying information. Your subscription shows as cancelled on our end as of March 31st - if there is anything further we can do to support, please don't hesitate to let our team know.  _____________________ Hi Amy - we are sorry to hear that your experience was not ideal. Bullymake's goal is to work hand in hand with our customers to ensure that you have the best possible experience with our products and understand that circumstances can change. We would appreciate the opportunity to make this right for you. We will send an information request through Trustpilot to connect, or you can also reach out at [email protected] and ask to be directed to our supervisor team.

Response from BULLYMAKEApr 3, 2025

Hi Michele - we are sorry to hear that your experience with us was not ideal. Our team strives to provide the best experience possible for our customers and we would like to understand more about where we might have missed the mark. If you are willing to share, please reach out to our team directly via email or chat so we can learn more and hopefully make it right!

Response from BULLYMAKEMar 30, 2025

Hello Joy - we are sorry to hear that your experience was not ideal. Our team is committed to partnering with you to find the right mix of toy types and treats to best fit your pup to ensure your subscription works for best for you. You can reach out to our team via chat or email and we would be happy to help find the right solution for your situation.