BULLYMAKEReviews of bullymake.com

Response from BULLYMAKEMay 14, 2025

Hi Addy - thank you for providing your contact information. A service team supervisor will be connecting with you via email directly to support. __________ Hi Addy - we are sorry to hear that your experience with us was not ideal. It is our goal at Bullymake to partner with pet parents to make the very most out of their subscription experience with us and work to provide solution options to best fit with your situation. Our service leadership team would love to learn more about where we might have gone wrong with your interaction and hopefully make it right. We will be submitting a request for information via Trustpilot for one of our supervisors to directly connect with you via email. Or, if you prefer, you can also reach out to us directly via chat or email and request to be connected to a supervisor.

Response from BULLYMAKEMay 13, 2025

Hi Amy - we sent a request for information via Trustpilot to ensure we can match up your contact information with the account on file. Once we receive that information from you a supervisor will connect directly to support ______ Hi Amy - we are sorry to hear that your experience with us has not been ideal. Our goal at Bullymake is to partner with pet parents to deliver customized boxes that cater to your pup's unique preference and play style and it sounds like we missed the mark. Our team takes pet parent feedback seriously and we would love to learn more about what went wrong and have the opportunity to make it right. A supervisor will reach out directly with the email associated with your account to learn more. Or, if you prefer, you can reach out to us directly via chat or email and ask to be connected with a supervisor as well.

Response from BULLYMAKEMay 5, 2025

Thank you for submitting your contact information to us Bridgett - a supervisor will be reaching out to you via email shortly to get this resolved. ____________ Hi Bridgett - we are sorry to hear about your experience as it certainly is not representative of the service we strive to provide to our customers. We would like to have a supervisor connect with you directly to assist. Please respond to the request for information we submitted to you through Trustpilot and we will reach out directly to support.

Response from BULLYMAKEMay 2, 2025

Hi Amy - we are sorry to hear that your experience with Bullymake was not ideal. It is our goal that we work in partnership with pet parents to find the best mix of toy types to specifically suit your pup's preferences and play style and we are sorry to hear that we missed the mark in your instance. At Bullymake, safety and quality are our top focus and our supervisor team would appreciate the opportunity to learn more about your experience and hopefully make it right. We will send a request for information through Trustpilot to hopefully connect directly and learn more. Or, if you prefer, you can reach out at your convenience via email or chat and request to be directed to a supervisor.

Response from BULLYMAKEApr 30, 2025

Hi Sophia - we are sorry to hear that your Bullymake experience has not been ideal. Our team's goal is to partner with pet parents in customizing boxes and toy types to best suit your pup's preferences and play styles. We are sorry we missed the mark in your situation and are committed to helping you get the most out of your subscription, whatever that means for your current situation. We will be sending you a request for information through Trustpilot to gather your contact information for a supervisor on our service team to directly connect and assist.

Response from BULLYMAKEApr 30, 2025

Hi Jenny - we are sorry to hear your experience with Bullymake has not been ideal so far. It is our team's goal to partner with our pet parents in ensuring that their subscription is customized to best fit the preferences and play style of their pups. We are disappointed that we missed the mark in your case and, if you are willing, would love another opportunity to find the right mix of toys and treats to keep your pup's tail wagging. Feel free to reach out to us via chat or email at your convenience and request to be connected to a supervisor to troubleshoot your situation further.

Response from BULLYMAKEApr 28, 2025

Hi Melissa - we are sorry to hear that your experience with our products has not been ideal. Our team is committed to partnering with pet parents in helping to find the perfect mix of toy types to suit your pup's preferences and play style for maximum benefit and enjoyment of your subscription. Our team would be happy to learn more about what your pups like and help customize your future boxes. We also have a durability and satisfaction guarantee with our toys so if you come across one that is not a good fit, you can let our team know and we will send a replacement toy your way! We will send a request for information through the Trustpilot platform and one of our supervisors can reach out directly to assist. Or, if you prefer, you can reach out to our service team via chat or email at your convenience as well. We look forward to connecting directly with you soon.

Response from BULLYMAKEApr 24, 2025

Hi Andrea - we are sorry to hear that your experience with our box was not ideal. It is our team's goal to partner with pet parents to customize their boxes to best fit their pup's play style and preferences in toy types. We also understand situations may change and work to allow flexibility in modifying original plans post commitment. For more information about our cancellation policy, please visit our website: https://bullymake.com/faq