BULLYMAKEReviews of bullymake.com

Response from BULLYMAKEJul 23, 2025

Hello Jonathan - we are sorry to hear that your pup got the best of our toys. Our nylon and rubber options are our toughest toys for ultra chewers and may be the best fit for your pup's play style. Please know that you can reach out directly to our service team via email or chat within 45 days of purchase to request a FREE replacement of any toy with our durability and satisfaction guarantee. Or, if you prefer, simply reply to our Trustpilot request for information and a member of our team will reach out to you directly via email to assist!

Response from BULLYMAKEJul 10, 2025

Hi Lupita - we are sorry to hear that your experience with Bullymake was not ideal. It is our goal to work with our pet parents to customize each box for their pup's play preferences to maximize satisfaction of every box. This is why we offer a replacement toy guarantee for any toys in your current box that don't stand up to your pup's preferences which align to our monthly shipping cadences. We apologize for the confusion and if you are interested in giving Bullymake and some of our other toy types a try, please reach out to our team and we can work with you to reinitiate your subscription and throw in an additional toy with your first reinstated subscription box with us. We have sent a request for information through the Trustpilot platform to make reconnecting with our team easy should you be willing to start a new journey with us.

Response from BULLYMAKEJul 3, 2025

Hi Karl - we are sorry to hear that your experience with Bullymake was not ideal. Our service leadership team would like to better understand where we missed the mark and ensure that we are providing you with appropriate support in identifying the best resolution option for you moving forward. Please reply to our request of information via the Bullymake platform and a member of our supervisor team will connect with you directly. Thanks!

Response from BULLYMAKEJul 2, 2025

Hi J.B. - we are sorry to hear that your selected plan is not working for you. Our goal is to work with pet parents like you to ensure they have the best experience possible with us. If you have not yet found a solution that fits your situation and would like to talk to a supervisor further, please feel free to respond to the request for information we sent your way and a team member will follow up with you shortly.

Response from BULLYMAKEJun 23, 2025

Hi Lindsey - we are very sorry to hear about your recent experience. The health and safety of the pets we serve is of utmost importance to us and as a result, we take any and all health-related reports seriously and are committed to individually investigating concerns. Due to the nature of your situation, we would like to connect you directly to our health and medical team to better understand your experience. We will send a request for information through Trustpilot for the health and medical team to contact you directly, or you can initiate connection with our team at [email protected] and request to be connected to the health and medical team.

Response from BULLYMAKEJun 9, 2025

Hi Nicole - we are sorry to hear that your experience was not ideal. It is our team's goal to partner with pet parents to ensure they are getting the most out of the subscription plan selected and we are sorry to hear that this was not realized in your case. Our supervisor team would appreciate the opportunity to learn more about your experience and hopefully make it right. If you are willing, we have sent a request for information through Trustpilot for a supervisor to connect directly with you. Or, if you prefer, you can reach out to us via chat or email and request to be forwarded to a supervisor as well. We hope to hear from you!

Response from BULLYMAKEJun 6, 2025

Thank you for providing your direct contact information, Martin. A supervisor will be in touch via email to gather some more specific feedback from you and see how we might be able to better serve you if you choose to start another journey with us! _______________________ Hi Martin - we are sorry to hear that your experience with Bullymake was not ideal. We apologize for the confusion in how our subscription plans work and we would be happy to pass along feedback that you might have for ways to ensure understanding and transparency for our consumers to support the best experience possible. We also have a FAQ page as well that covers many common questions about how our plans work: https://bullymake.com/faq. Our team strives to partner with pet parents in customizing boxes to best fit their pup's play style and even offer all toy boxes if you don't desire treats. We have sent a request for information to connect directly and gather more feedback regarding your experience. Or, if you prefer, you can also reach out via our service chat or email and request to be connected to a supervisor.

Response from BULLYMAKEMay 16, 2025

Hi Arlene, we are sorry to hear that your experience with us was not ideal. Our team's goal is to partner with pet parents to customize boxes to best fit your pup's toy preferences and we are sorry to hear that we missed the mark for your pup. It sounds like your pup was not a fan of our nylon toys, but if you have not had a chance to try our other toy types (rubber, ballistic, rope, etc.) and would like to try a different material for free, our team would be happy to accommodate to see if we might be able to offer a better experience for your pup if you choose to engage in a new subscription with us. If you are interested in trying a different toy type risk free, please reply to the request for information we submitted through Trust Pilot and a supervisor will reach out directly.