Benjamin B.
confident in product, dishonest excuses for delays
I am a 3 time returning customer only for the product and design. Only reasonable communication is your initial order confirmation. The lead time is ridiculously endless. Their customer service never update your order. A customer is supposedly able to check on status of their order but they never update their progress. After several emails they finally respond with only noncredible excuses. One excuse is they are so busy with new orders they do not have enough tailors to assemble their outer clothing. It almost made me feel I wanted to ask if their assembly workers were hauled away by INS. Another excuse was their armor raw materials are on a ship at sea enroute to a U.S. port. Blah blah blah. After a while on the last and 3rd order I just gave up and 67 days later I received my order. I received that order 95 days from date of order. Their initial lead time on time of order was 3-4 weeks. More lies than half truths. Order at your own risk. If you already have ballistic protection for daily wear than you'll definitely appreciate your oder only once you do receive it.
Response from Bulletproof EveryoneAug 12, 2021
Hi Ben! The company has changed a lot in the last year. Every piece of armor is 100% USA made as opposed to our old armor that was sourced from Italy. Our lead times are substantially shorter, most of the time just one or two days, and customer service has improved tremendously. If you ever come back, we'll take good care of you. I guarantee it.