BullairsReviews of bullairs.com

I pre-ordered shoes in December. It's June. I just now got the shoes and they're defective. The nike swooshes on one shoe are hanging over the sole ( this is a replacement pair!) And the nightmare on elm Street straps say elms reet. Thom the owner was very helpful and called me personally when I reported the issue. He sent me out another defective pair of shoes which are even worse. Not to mention the camp killer 8 bits have double stitching and I was told " I'm being too picky" , "they don't make shoes for sneakerheads", gave me a fake email to have Gary help and has blocked my phone number. I was also called OCD and manic via text from the owner himself, as well as being told that I was taking advantage of the owners kindness. I do have proof of said texts. I was told to keep the first error pair as a "gift" for the multiple problems that I encountered, and the fact that I was finding errors on the shoes were "red flags" that I was trying to take advantage of the company. In hindsight, I spent over 650 dollars for 2 pairs of shoes, waited 6 months for them to be made, they came out with obvious errors (spelling errors ELMS REET vs ELM STREET and the first pair had the top of the nike swoosh cut off too high. The replacement was sewn too low and hangs over the sole. This was my first experience with this company, I expressed concerns over their supposed "quality control" when TWO pairs went out with damaged nike swooshes. I was than told that I'm a sneakerhead and they would not do buisness with me again, even after my concerns were polite and non aggressive. It's clear bull airs doesn't care about their customers. They literally told me to find somewhere else to buy shoes. Not to mention the fact that they "handcraft" these shoes individually as pieces of art, but outsourced the mislabeled ELMS REET straps. They responded to this inquiry with quite a customer service oriented response but in the long run, the only really offered a refund after holding the funds for "handcrafted pieces of art " after 6 months of an interest free loan. I obviously wouldn't have pre ordered if I didn't want the shoe.

This has been one of the WORST experiences that I have had with a merchant, in recent memory. I will begin by saying i love the concept and content of what they are trying to do here, its nostalgic and awesome. But in the end, if you cannot provide Quality service to your customer, and do the right thing, then please dont be in business. My recent order #20533 i purchased 2 items. The 3XL Blast Processing Bomber Jacket and 3XL Blast Processing Pullover sweatshirt. Needless to say the sizing runs small. Very small. I asked for an exchange in sizes. I returned both items, and I was able to only get the Bomber Jacket replaced but they weren't able to replace the Pullover. This is after I've sent both items back. It has now been 6 weeks of emailing, because their customer service is non existent, and I am STILL waiting for a refund or credit of some sort. Once they are paid they don't care about the customer. It is clear as day. And That's sad, as they are going to lose a returning customer.

Scam artists… Purchase made from 2023 you dragged me out for 2 years with false promises and couldn’t deliver. Then when I get tired of being ignored and say something you boot and block me from speaking anymore. Instead of just answering me. You take no accountability attempting to blame everything on your partners. Talk about 15+ updates but clearly there was no real update you don’t even talk about it. Without a word you cancel my order and charge me extra making me pay a fee to refund me. Wow You really treat you customers like shit. For as much as you charge for your products you could afford a better customer service that’s for sure. And yes I have everything needed to back up what I said to be true… a total disappointment the whole experience was that should’ve brought so much joy. I irritate that I may have been refunded after 2 years but they still charged me a refund fee so at the end of all this they still got a piece of my money and i got less then what I paid. There was no 15 emails of updates it’s been 2 years I never wanted a refund yall said you could deliver and you obviously couldn’t. Instead of answering your emails only way to get your attention was to ask where my product was publicly in which you blocked me over. Others have received said product you couldn’t fill your orders

Was a great company Now they outsource their manufacturing. No longer paying $600 for a hand-made pair of shoes, now just outsourced mass produced garbage. They preach transparency, publicly telling us 95% of the shoes have been shipped, but when you email them that number turns into 70%. The one time I used a coupon my order got only half shipped and canceled and the coupons wasn’t usable anymore. Don’t bother commenting anything negative on their social media cuz it will jsut get deleted or they make passive aggressive comments about you “not being a perfect customer”. Which is wild considering this perfect customer let them use a custom jacket idea to sell on mass quantities without asking for anything in return or getting a thank you. Won’t buy a single thing from these people ever again and I urge anyone reading to do the same. Also if you’re banking on your shoe being exclusive they will probably just make a 2nd run and kill the exclusivity

The following are facts: quality 2/10 at best in my point of view They send ip infringement designs to China to mass make sneakers and tell you they are limited edition. illegal marketing practices hyping limited runs viewed on social media FACTS - Stop trying to remove my review, I am a real customer!

THis brand has been begging customers to leave positive reviews when they have a terrible quality product... its mass made overseas and its not as advertised.

Paid for shoes '2/24' that I haven't received 11/24. Horrible customer service. No guaranteed date of delivery or shipping on anything you order.

Scammers. I tried to cancel my order, yes I was out of the 48 hour preorder timeframe their site says. They wouldn't cancel the order even though the shoes weren't done. I filed with PayPal and magically they shipped the shoes. Or so I thought. They sent a t-shirt instead, not even a large box with it in it to look like shoes were inside. Then told PayPal the shoes were made as advertised when PayPal changed my claim from not received to not as described and sent a picture of a box of shoes. No proof that they were shipped, just an open box of the shoes. Didn't even have a tracking number on that box. Could have been any box. So now they're trying to say I got my shoes when they sent me a shirt and keep my money without even giving me the shoes. Could have avoided all of this by just cancelling the order.