Bulk ApothecaryReviews of bulkapothecary.com

Worst customer service. I ordered wrong size lids. Completely my mistake and I know it. When I messaged with them. I was told that I had to pay to ship them back. Ok. Bad enough shipping is outrageous. I had to pay shipping to get them. Now have to pay shipping to send them back and then pay shipping again to reship new product. The person I was talking to made sure to tell me that it was my mistake but what happened to loyalty. Been a customer with them for years. Couldn’t give any leeway. Also asked if they could email me the return slip and she wouldn’t even do that. Told me I can do it myself. Definitely looking for a new place to order from. Fine with shipping but can’t even help me with an email.

we ordered garlic oil on their website a year ago. and now we needed again oil. well the smell is way less strong and we called and they said it was the same. i have put it in 5 gallon oil here and that is stronger then the bottle they send. we returned and waiting on another batch number.

I was excited to make my first order of body scrubs and body butters after trying the samples. I ordered 24 each of 3 different body butters and 24 each of 4 different body scrubs. When the shipment arrived, the boxes containing the scrubs were saturated all the way through to the outside with the oil that had leaked from the scrubs. There was no packing materials inside the box to stabilize and protect the product from movement and impact. I immediately took pictures and emailed their customer service department as I feared that most of my scrubs would be dried out from the leaking. They emailed back the following day saying they would refund my money for all of the damaged scrubs. I saw the refund come through the same day so I chalked it up to a bad incident. Then, while labeling my products, I noticed a bad smell coming from one of the scrubs. I opened it and sure enough, it was obviously spoiled and rancid. Once again, I emailed to let them know only to receive an email back from Brandi in Customer Service reminding me that they had issued me a refund for the scrubs and there was nothing further they could do. I called her to share that now I am stuck with 96 jars of scrub that I fear may be spoiled. Each of the jars has an inner seal so the only way to know if the product is good is to open each one. I am not willing to take a chance on selling these scrubs to my loyal customers only to have them potentially open a spoiled rancid one. I asked Brandi to replace my products with a fresh batch (I offered to send the scrubs back to them in exchange for a fresh batch) she said no and again reminded me about the refund. I told her I don't care about the money, it was the product I wanted. Again, she repeated there was nothing further they would do for me with this order. Needless to say, I was disappointed about this outcome and their unwillingness to offer a viable solution that worked for both of us. I will seek another vendor for my body products. There was no compassion from Brandi and she seemed annoyed that I pressed her for a better solution. I expected her to be mortified about her customer having received a rancid product!!! I asked myself WHO IS RUNNING THIS COMPANY?? As a business owner, I never want to leave another business a negative review without first calling them to see if there is something we can do to work it out. She was not interested in helping and I am left with 100 pieces of body scrubs that MIGHT be spoiled and unsaleable. This is bad business and they have lost me as well as any other fellow business owners I have shared this with as customers. Very sad! DO BETTER!

I placed an order for 208 oz of Eucalyptus essential oil [$350] they gave me the volume discount on 160 oz but charged me full price on 48 oz because they don't have the option add them together? Seriously? When I got the confirmation and questioned this, they literally said sorry we are not going to give you the volume discount and BTW you were also entitled to a 15% discount which we are NOT going to give you either. Because you missed entering the secret code.

I recently ordered 4 gallons of Castile soap. It arrived well, all 4 bottles sealed. I opened the first one a few weeks later when I needed it. I was very disappointed with what I found. The soap was of a very poor quality. Lots of solid blobs in the liquid, not a homogeneous consistency at all. Plenty of solids stuck on the sides of the bottle. I took pictures, a clear video, everything to show the bulk apothecary customer service the quality of the product. The only reply that I got was that my complaint was outside of the return period so they were unwilling to refund or even exchange the product. Mind you, at that point 3 bottles were still sealed. I was and I still am baffled. This company has the absolute worst customer service ever. They simply do not deserve customers. Or maybe we’re all just getting too spoiled by Amazon 😊😊😊

First let me say I love the product, so I really hate that I am having to look elsewhere but their customer service is so bad there is no alternative. They have never shipped a correct order to me. Last time I ordered they sent one incorrect item and I just made it work rather than going through the hassle. This time half of my order was wrong. Instead of sending out the correct items they are making me wait until they "receive and note" the returned items to send me what I ordered even though they made the mistake. So far, it's at about 10 days and I'm having to postpone the class until I receive the order because there is no guarantee they will send the correct items. After all their track record so far for correct orders is 0%. Looking for a new supplier because I will never order anything from them again. Will contact the Better Business Bureau if they do not send out the correct product in the next few days.

If you're comparison shopping, please be aware that they sell FOUR gallons instead of FIVE-gallon buckets. It says 30 pounds but I didn't check carefully. Then, these jerks screwed up a $1500 order then refused to ship what they missed until they had PROOF that I had returned what they weren't supposed to send me in the first place. I've been a customer for at least 10 years, but I won't go back!

I have been a customer of Bulkapothecary for over 9 years, my last order I received last week worth over $400 in oils, all 4 boxes received leaked everywhere, gallons of bottles half empty due the leakage during shipping. the UPS said not to receive them that he could take them back to sender. I needed the order and I decided to keep it and see how I could resolve this directly with Bulkapothecary. However, they were not considered in replacing the damaged gallons and instead they made me returned the leaked gallons, which I don't even have a new or clean box to ship them back to them except the leaked boxes hoping UPS accepts them as they are to ship out. I am a small company and for sure if a customer receives a damaged product due to shipping issues, I have had to replace the items at no cost to customer. In this case they did not help in any way, this is why I am giving them a 1 star review. If you ever receive a damaged order from them my advice is do not accept the order, you don't want to deal with headaches later."