The lavender buds I received were dark brown and very crumbly , and smelled odd not fresh like how lavender is supposed to
Response from Bulk ApothecaryDec 29, 2025
Thank you for sharing this feedback, Caselle. We’re very sorry to hear the lavender buds you received were discolored, crumbly, and not as fresh as expected—that’s not the quality we aim to provide. Your comments have been shared with our quality team so we can review this batch, and we appreciate you bringing it to our attention so we can make it right.
-The Bulk Apothecary Team
WH
Will H.
My last 4 purchase attempts on 4 different days...
My last 3 visits to the site were pointless as I could not complete my purchases. I had to repeatedly log out and then back into the site, but still could not buy what I needed and had to leave the items in my basket.
I was only able to input the address information, but nothing else would activate.
Previously, I had the same experience of the purchasing freezing up on the site when an item I was purchasing was bought out. No notice was given until my back locked my card due to multiple attempts to complete the purchase.
Response from Bulk ApothecaryDec 29, 2025
Thank you for sharing this detailed feedback, Will. We’re very sorry for the frustration you experienced while trying to place your orders. What you described—being repeatedly logged out, checkout fields not activating, and the site freezing during purchase attempts—is absolutely not the experience we want for anyone shopping with us.
Your note about the system failing to alert you when an item sold out, leading to multiple failed attempts and a card lock, is especially concerning. We appreciate you bringing this to our attention, and we’ve shared your comments with our web and technical teams so they can investigate the checkout issues and improve the purchasing flow.
Thank you again for taking the time to let us know—your feedback helps us fix what isn’t working the way it should.
-The Bulk Apothecary Team
AM
A M.
My experience with Bulk Apothecary has…
My experience with Bulk Apothecary has been extremely disappointing. The company as a whole has been rude and unprofessional from start to finish. Communication was vague, slow, and consistently unhelpful. Instead of providing clear answers or solutions, I received dismissive responses and constant delays with no explanation.
I also worked with their graphics department, and the service was just as unprofessional. After numerous emails with Alise, the final labels I received were poorly designed, extremely small, and completely unusable. The quality did not match what was promised or what I paid for.
Overall, the customer service, communication, and final product were all far below acceptable standards. Based on this experience, I would not recommend this company.
Response from Bulk ApothecaryDec 15, 2025
Thank you for sharing this feedback. We’re truly sorry to hear about the experience you described, from the communication challenges to the issues with the final labels. What you outlined is far below the standard we expect from any part of our team, and we understand how frustrating it must have been to receive labels that didn’t meet your expectations after so much back-and-forth.
Your concerns about responsiveness, clarity, and the quality of the graphics work have been escalated to both our customer service and graphics leadership teams so we can review what went wrong at each step. We appreciate you taking the time to provide this detailed feedback, and we’re committed to addressing these issues internally.
-The Bulk Apothecary Team
SA
Sandi
Wrong item shipped
In the past I've had wonderful experiences with this company. However, this time the wrong soap base was shipped to me and I will have to miss my biggest event of the entire year tomorrow. A replacement is being shipped, but it won't be here on time. It truly was such a disappointment, not just for me but for my entire family. We count on this missed event for holiday money. Perhaps a bar code system would be beneficial to ensure the correct order is being shipped.
Response from Bulk ApothecaryDec 11, 2025
Thank you for sharing this, Sandi. We’re truly sorry for the shipping mistake—especially knowing it caused you to miss your biggest event of the year. We understand how important that opportunity is for you and your family, and we know how disappointing it must have been when the replacement couldn’t arrive in time.
Your suggestion about implementing additional safeguards like a barcode system is greatly appreciated, and we’ve shared it with our operations team as we continue working to improve order accuracy. Thank you for bringing this to our attention, and again, we’re very sorry for the impact this had on your plans.
-The Bulk Apothecary Team
JP
Joe P.
Non-Existant Customer Service
Customer service is terrible. I ordered several products, and only received half my order. Not a huge deal, mistakes happen. I called and let them know, they said not a problem, we'll get the rest of your order shipped out today. A week later I hadnt received my order or any type of email confirmation. I called again, to which i was told the product i had ordered was out of stock and they were unsure of when it would be back in stock. No email, no call, nothing to inform me that the order that they already messed up once would be delayed. They had a much larger bottle of the item i had ordered in stock, but it is quite expensive. So i asked, since this has been mess up after mess up from you guys, and i need this product, can you please help me with a little discount off the big bottle because i wasnt planning on originally spending this much for the product(5-10%). The agent on the phone says, you'll have to email the manager to ask that. I said, Im on the phone with you right now, you understand the situation, can you please email the manager and ask her instead of me having to start all over and explain what happened to a new person. Her response was, no, you need to email her. To be clear, im not upset about not getting a discount, it was the fact that after error after error from them, the woman was so unhelpful, and not even willing to email her manger for me. Absolutely zero attempt at any point to make things right. I understand mistakes happen. First one is whatever, second one not informing me that the item was out of stock is annoying but not the end of the world. But at that point, as a business owner myself i would have gone out of my way to make it right. Their answer was essentially, sorry, too bad.
Response from Bulk ApothecaryNov 26, 2025
Thank you for sharing this, Joe. We’re very sorry for the series of issues you experienced—from receiving only part of your order, to the lack of communication about the out-of-stock item, to the interaction you described with our team. You’re absolutely right: mistakes can happen, but the way they’re handled afterward matters, and it’s clear we did not meet that standard here.
Your feedback about the communication gaps, the follow-up, and the unwillingness to assist you more proactively has been escalated to our customer service leadership for review. We appreciate you laying out the situation so clearly, and we’re committed to improving how we support customers in situations like this.
-The Bulk Apothecary Team
TF
Thomas F.
VERY WEAK SCENT
The scent is very, very weak. The actual smell is good, but nobody can smell it. I used a fair amount in a rather small room.
Response from Bulk ApothecaryNov 24, 2025
Thank you for your feedback, Thomas. We’re glad to hear you liked the actual scent, but we’re sorry it didn’t carry well in your space. Strength and throw can vary by fragrance and application, and we appreciate you bringing this to our attention. Our team is reviewing this scent to see where improvements can be made.
-The Bulk Apothecary Team
DC
dawn C.
I never received my order.i saw it was…
I never received my order.i saw it was at the Kansas City,Mo post office. And then nothing
Response from Bulk ApothecaryNov 13, 2025
Thank you for letting us know, Dawn. We’re sorry to hear your package stalled at the Kansas City post office—that’s understandably frustrating. Our team is looking into the tracking now so we can get this resolved and make sure you receive your order.
-The Bulk Apothecary Team
NH
Naomi H.
BULK Apothecary is the worst company I…
BULK Apothecary is the worst company I have ever dealt with overseas. Their customer service is terrible with a capital "T." They messed up my shipment by sending the incorrect bottles. I live in Guyana but used my USA mailbox address for international shopping, and I have never encountered such issues with other American companies.
I spoke to an agent named Manisha, and she was very unprofessional and rude. I'm extremely upset as I write this review. She was sarcastic, and after spending $280 on my order, I had to spend over $300 to return the incorrect items. They don’t want to compensate me for the money I spent. I purchased 336 bottles, and the compensation they offered was only for 468 bottles. Manisha even had the audacity to say, "Glad you’re getting 468 bottles." I called and requested a refund, telling them to keep all their bottles, as the agent was incredibly rude.
Response from Bulk ApothecaryNov 13, 2025
Thank you for sharing this, Naomi. We’re very sorry to hear about your experience, especially with the incorrect shipment and the interaction you described. That’s not the level of professionalism or support we expect from our team, and we understand how frustrating this situation has been—especially with the added cost of international returns.
Your feedback has been escalated to our customer service leadership for immediate review so we can fully investigate what happened and address it internally. We appreciate you taking the time to bring this to our attention, and we’re committed to making improvements based on your experience.
-The Bulk Apothecary Team
