Bulk ApothecaryReviews of bulkapothecary.com

Response from Bulk ApothecaryJan 19, 2026

Thank you for sharing this, and we’re truly sorry for the stress and frustration this has caused—especially knowing how important this product is to your business. We understand how upsetting it is to hear customer complaints and feel stuck without answers after reaching out multiple times. Your concerns about the Black Forest soap, including the possibility of a formula or supplier change, are valid, and the lack of follow-up you experienced is not acceptable. This is an urgent matter, and your feedback has been escalated to our product and customer service leadership so it can be reviewed properly and addressed with the seriousness it deserves. We appreciate your loyalty over the years and are genuinely sorry that this situation has made you feel unheard. Thank you for bringing this to our attention—we are committed to improving communication and working toward a resolution. -The Bulk Apothecary Team

Response from Bulk ApothecaryJan 12, 2026

Thank you for taking the time to share this, Michelle. We’re very sorry for the frustration you’ve experienced—especially as a long-time customer who has trusted us for years. Receiving the wrong items and then not getting a timely response is understandably upsetting, and the follow-up you described does not reflect the level of service we aim to provide. Your feedback about the return process is important, and we agree that once a return is scanned and in transit, communication should be clear and proactive. We’re reviewing this internally so we can improve how these situations are handled and ensure customers aren’t left waiting without updates. Thank you again for bringing this to our attention. We appreciate your patience, and we’re committed to making this right. -The Bulk Apothecary Team

Response from Bulk ApothecaryDec 22, 2025

Thank you for sharing this, Laura, and for your understanding even in a disappointing situation. We’re very sorry your order arrived in such poor condition—torn seams, retaped packaging, and heavy items packed alongside delicate molds is not how we want our shipments to look. You’re absolutely right that the packing should have been more secure, especially during the busy holiday season. We’re grateful that nothing was damaged, but the condition of the box and the jumble inside are unacceptable, and your feedback has been shared with our fulfillment team so we can reinforce proper packing procedures. Thank you for sticking with us despite this experience—we truly appreciate your continued support. -The Bulk Apothecary Team

Response from Bulk ApothecaryDec 8, 2025

Thank you for your honest feedback, Milly. We’re very sorry to hear that the lemon flavor oil arrived leaking, especially with customers waiting, we understand how frustrating and costly that is. We appreciate you mentioning that this isn’t typical of your experience with us, and we’re grateful for your continued support over the years. Our team is reviewing this to help prevent it from happening again. -The Bulk Apothecary Team

Response from Bulk ApothecaryDec 11, 2025

Thank you for sharing this feedback, Emily. We’re very sorry to hear about your experience with the shipping cost, the packaging, and the leaking bottles—that’s not the level of quality or care we aim to deliver. Small orders should still arrive securely packaged, and we agree that a box would have been more appropriate in this case. We’re also concerned to hear about the hair you found while cleaning the bottles; our products are produced and packed in a commercial facility, not in a home setting, and we’re reviewing this internally to ensure our standards are upheld. We appreciate you noting that the scents smell good so far, and we hope they work well once you try them. Thank you for bringing these issues to our attention so we can address them. -The Bulk Apothecary Team

Response from Bulk ApothecaryDec 1, 2025

Thank you for sharing your feedback, Dana. We’re sorry for the confusion regarding the dye you purchased. Bulk Apothecary is a soap and candle-making supply company, and we only sell personal care dyes and candle dyes—not food-grade colorants. Their intended uses are clearly noted on the product pages as well as on the labels themselves, but we understand how disappointing it must have been to realize the dye wasn’t suitable for what you had in mind. We appreciate you bringing this to our attention. -The Bulk Apothecary Team

Response from Bulk ApothecaryNov 26, 2025

Thank you for letting us know, Gayle. We’re sorry your package has been sitting in Aurora since 11/21—that’s understandably frustrating. Our team is looking into the delay so we can get your order moving again, and we appreciate your patience in the meantime. -The Bulk Apothecary Team

Response from Bulk ApothecaryNov 24, 2025

Thank you for your feedback, E. Mc. We’re glad to hear you liked the scent of the fragrances, but we’re sorry they didn’t meet your expectations for strength or longevity. We appreciate you bringing this to our attention, and our team is reviewing your comments as we continue working to improve our offerings. -The Bulk Apothecary Team