Jo L.
Orders
my order was placed on a Monday When it was not shipped on Thursday I called the customer service number. The lady who picked up the phone told me that you usually do not send packages until the next Monday. It wasn't until I said I was not going to order anymore that I received on Saturday. When I did say I would not order anymore the lady replied that's fine. I was appalled and just hung up the phone. That's how you treat your customers? If I order two day or ground I do not expect to get it in two weeks.
Response from Bulk ApothecaryJan 30, 2026
Thank you for sharing this, Jo. We’re truly sorry for the frustration and disappointment you experienced with both the shipping delay and the phone interaction you described. That response is not acceptable, and it’s certainly not how we want any customer to feel when reaching out for help. You’re absolutely right—when you place an order with specific shipping expectations, you should receive clear, accurate information and respectful service. Your feedback about the handling of your call and the delay has been escalated to our customer service leadership so it can be reviewed and addressed directly. We appreciate you taking the time to let us know what happened, and we’re sorry we let you down in this situation. -The Bulk Apothecary Team