Buitrago CigarsReviews of buitragocigars.com

5 days to fill my order? That's about 4 days too long.

I purchase a packet of Dutch Master Grape Corona. They are packaged with 4 cigars in each box with 5 boxes. A total of 20 corona. Upon opening each individual box there were only 3 cigars, which means 5 cigars were short. The scan number is 7161050378. I called ITG who distributes to your company and their suggestion had me paying more money to for a coupon to be redeemed at any store that sells this product. Going to 14 stores in 4 different towns, no store would accept the coupons cause they can not redeem them. This now is a major project. All I want is the 5 cigars I paid for but did not receive them.

I have order 10 boxes of kush henp wraps,never received it.i been emailed them 5 times and no response going to call credit card company and cancel my order, don't trust this company. This is a new review again stay away

It took almost 2 weeks of sitting there with"label created" and a complaint through PayPal for the post office to finally get the package. It will be almost 3 weeks before it gets here. I went with this company because it was a bit cheaper but never again will I order from them.

The customer service is terrible they have canceled too of my orders and all I ever get is a refunds never a solution I want my items if I wanted the money I would’ve never ordered the items and all of this because I moved from Idaho that’s sad

I put in a negative review earlier, they reached out to me and assured in my cigars were coming. I was full of excitement because they had a cigar that I've been looking for. Today I received my order# 8272399. AND it was WRONG!!

At first I was upset about the time my order was taking but they made it up with Alot of different samples and I really appreciate that they have a customer for life

I've been trying to order more cigars for a week now and every time I click submit I get a "something went wrong" message. I even emailed customer support and they said to try another server so I did and same error. When I emailed back saying it's the same o got "that's odd" and nothing else! I've been ordering cigars from you guys for a long time! Do you think someone could actually pick up a phone and help me order more or do I just need to go to another place? I've never had this problem before and like to consider myself a loyal customer but if I can't order any more then I gotta go unfortunately. So yeah your response was NOT helpful! Now I'm starting to think you think I'm stupid or you just didn't read my actual review. I HAVE tried MULTIPLE methods of payment. I HAVE tried MULTIPLE browsers! I HAVE tried everything you have said to try. NOW....if you would actually like to keep my business, you try giving me a call and maybe we could work out the issues between actual live people instead of this nonsense through here. When I say its not working do you honestly think I haven't tried many different ways to do something first? I mean is it just inconceivable to you that MAYBE there could be a problem on your site? Perish the thought!! So update 2... I just ordered from cheaplittlecigars.com this time. MAYBE the site won't be broken here if I come back when I want more.