Buitrago Cigars Reviews | Read Customer Reviews of buitragocigars.com

Buitrago CigarsReviews of buitragocigars.com

4.1506 reviews
Smoking & Tobacco
2500 Nw 79th Ave, Miami, Florida

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Buitrago Cigars

About Buitrago Cigars

Buitrago Cigars is your Cigars, Cigarettes, Ashtray, Humidors Distributor in Florida Thanks so much for visiting our online store. Our team is excited to provide you with an impeccable online shopping experience and remains available to assist at any time. If you have questions, comments or concerns about your order or the content found within this website, please feel free to contact us via telephone or email and one of our experienced team members will get back to you right away.We opened with a mission. A mission to provide you with the best prices, and service possible. We cater all types of clients, Consumers, Convenience Stores, Liquor Stores, Tobacco Shops, and other Cigar Distributors and Wholesalers, so no order is too small or too big and rest assure that you will always get the lowest prices and best service.Our state of the art warehouse and location allow us to not only keep the freshness cigars but access to over 1000 different brands and styles, well have all major brands like Swisher Sweets, Black & Mild, Dutch Masters, Wesport, White Owl, Phillies, Game, Garcia Y Vega, Backwoods and much more.

Buitrago Cigars (buitragocigars.com) has 506 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.

Also known as: buitragocigars.com
Website: buitragocigars.com
Category: Smoking & Tobacco
Location: Miami, Florida
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 9% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Buitrago Cigars reviews

Showing 83 reviews with 1 star · Clear filters

Patricia E.
Oct 13, 2026
The cigars were stale and hard and the…
The cigars were stale and hard and the shipping took three weeks,
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Crystal
Sep 18, 2026
*Update* Beware of this company!!!
*Update* One of the owners (Martin) called me directly and we had a lengthy conversation. He is very polite and customer service oriented. He refunded my credit card and will be sending me a carton of another brand to try for free since the product I ordered is no longer being manufactured. I will update again once I've actually received the free carton. Beware of this company!!! I placed my $105 order on Aug 25th 2026. The website stated to allow 48 hours for fulfillment. Its Sept 18th and my order still shows as 'awaiting fulfillment'. I have called the support phone number listed on the website. It goes to a recording stating they no longer provide phone support, they only have online support. I have messaged them twice through their website since Sept 4th and have received no response from anyone at all. So, today I filed a dispute for the charges with the credit card company get my money back from this shady company.
Response from Buitrago CigarsSep 18, 2026
Dear Customer We are truly sorry for the inconvenience, we emailed you asking if you willing to switch to another brand in the same flavor as Seneca are no longer made unfortunately and is only available in Full Flavor , menthol and light , we added $25 store credit to your account so you can order 1 carton on us of any other vanilla brand for you to try as the brand you originally purchased is no longer available. I am sorry your experience with us was not up to par but we will work with you to make it better
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Jem
Jun 3, 2026
Poor customer service response time
Poor customer service response time. Poor shipping speed. Very poor communication.
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Jay E.
Apr 17, 2026
I did give a review before I received…
I did give a review before I received my items in good faith with this being my third order with this company. I ordered three 50 count or the same wrap and received banana and another flavor I didn’t order. On top of the order taking weeks to arrive. I am not pleased with the options provided. I don’t want to have to take my time to package and deliver due a mistake I didnt make..
Response from Buitrago CigarsApr 17, 2026
Dear customer Thank you for for your business . Can you please email me at [email protected] so I can personally look into this and attach your order number so I can make this right for you
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Todd K.
Apr 5, 2026
Item still hasn't shipped
Item still hasn't shipped
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Danielle T.
Apr 3, 2026
I ordered 25/5 CAMO Natural Leaf Wraps…
I ordered 25/5 CAMO Natural Leaf Wraps Blueberry and only received 20/5 and I have been trying to get in contact with the company and they act like they don't know what is wrong. I don't want a refund I just want the rest of my order.
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Bobby J.
Mar 5, 2026
Some of the wraps were dried out
Some of the wraps were dried out
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Terry C.
Feb 3, 2026
I’m still waiting after being told they…
I’m still waiting after being told they would replace my order with something else, not to mention they didn’t communicate that my order is back ordered. Still nothing. I emailed multiple times and I ordered 1/15/26. The website still says awaiting details. SMH never after this. I rather spend the $15 extra bucks at this point.
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