Buitrago CigarsReviews of buitragocigars.com

Order took a week to ship when I paid extra for shipping. Doesn't make sense.

Key West 1876 Maduro. A quick note of thanks for a job well done. Product was available when others could not deliver. Shipment arrived in reasonable time and well packed. Pricing was competitive and product was in great shape.

Tried to purchase and got verification issue contacted them and after however long it went through. Then after typing in credit card info because PayPal and GPAY doesn't work, I got a billing address error. Refreshed the page and still got the error. Few mins later Visa sent me 2 notifications that payments went out to them yet the item is still in the cart, no order number or email confirmation. There is no phone support and they take their sweet time to respond. When they did respond they're telling me maybe the bank has the funds on hold!! What?? I gave em both screenshots of the payment confirmation and they stopped responding when I ask for a refund. My advice shop elswhere!! Gonna call the bank first thing tomorrow and do a chargeback! All this s**t for a little box of swishers!! Always an articulate response but yet never and proof of innocence, you're lucky I cant post the screenshots from Visa. The same ones I sent you in an email.

Easy to purchase and came in on time

Wel the truth is Buitrago Cigars delivers.. they ship out fast. With usps I usually get my cigars around 3-5days. I've been ordering from them for a couple of years now .

I've been ordering from Buitrago for the last 3 years. Always quick delivery, product is authentic.

Ordered a 20 count box of Alec Bradley Caribbean Cask Toro Cigars and received a 20 count box of Caribbean Cask Robusto Cigars. Most likely the same quality cigar but the Robusto's are a little shorter in length.

I had written an earlier review that rate Buitrago a rating as 1. Product was counted shirt and there was no telephone communication available plus numerous email were confusing Well , the corporate office thru a supervisor made email contact, corrected the short count if product although it was Dutch Master's problem. Plus fir my inconvenience he provided a gift certificate to me. The initial communication was corrected explained. The error in product was reasonably explained and the correct of the entire situation was very honorably handled. This review is meant to rectify what a concerned and dedicated company to their client should be. Biutrago went above their responsibility and should be commended.