BuildZoomReviews of buildzoom.com

Response from BuildZoomMar 16, 2023

Hi Kendra, We understand that our information collecting process can be long, so we do our best to make it as simple as possible to use. Once you fill out each section and hit the submit button, our system is triggered and processes that information in the case someone does not complete the form in full. This was your case, and one of our reps reached out to check in to see if you would still like to move forward with the process. If you would like to learn more about BuildZoom, we would be happy to speak with you further. Please feel free to reach out to [email protected].

Response from BuildZoomMar 10, 2023

Hi Patricia, We are very sorry to hear about your experience. I have reviewed your project and I'd like to help clarify a couple of things in your review. We charge an initial down payment to ensure that property owners are serious about getting work completed, and the price of the down payment differs depending on the cost of the total contract. Before we begin our premium process, we have all clients sign a premium agreement which clearly states an invoice schedule, including a description of what you are paying for. At the beginning of the project, all parties involved agreed to change the SKU of the project, thus also changing the invoice structure. Our team notified all client parties at least 24 hours in advance each time a new invoice was scheduled, as proven by our email history. In general during the sourcing stage, our team speaks with the property owner to better understand the scope of the project, and from there, reaches out to the best and most relevant contractors in the area to meet with the property owner and submit bids. In your specific case, our team reached out to a total of 7 contractors in your area for your project, 3 of which were interested in continuing the conversation. When our Project Manager reviewed the bids, they were successfully able to reduce the initial bids quite substantially by catching unnecessary expenses, and limiting potential for change orders during construction. For example, you received an initial bid for $292k, and our after our team reviewed and edited it, we sent it back to the contractor and it was reduced by $33k. This is part of the value of BuildZoom's Premium service: Value engineering. As it relates to your concern about our sourcing process - BuildZoom assists property owners with finding contractors in their local area and act as an owner's rep to help them validate contractors and get through the pre-construction process, however we don’t have our own network of contractors. We partner with over 2000 building departments and contractor license boards across the United States to maintain a database of almost 4 million contractors. Similarly, we receive permit data from city or county building departments. We pull this permit data every day to ensure we have the most updated information for all of our contractors. Again, we are very sorry to hear that you were dissatisfied with our service.

Response from BuildZoomMar 28, 2023

Hi Charlene, We are very sorry to hear about your experience. I'd like to help clarify a couple of things in your review. We charge an initial down payment to ensure that property owners are serious about getting work completed, and the price of the down payment differs depending on the cost of the total contract. Before we begin our premium process, we have all clients sign a premium agreement which clearly states an invoice schedule, including a description of what you are paying for. At the beginning of the project, all parties involved agreed to change the SKU of the project, thus also changing the invoice structure. Our team notified all client parties at least 24 hours in advance each time a new invoice was scheduled, as proven by our email history. In general during the sourcing stage, our team speaks with the property owner to better understand the scope of the project, and from there, reaches out to the best and most relevant contractors in the area to meet with the property owner and submit bids. In your specific case, our team reached out to a total of 7 contractors in your area for your project, 3 of which were interested in continuing the conversation. When our Project Manager reviewed the bids, they were successfully able to reduce the initial bids quite substantially by catching unnecessary expenses, and limiting potential for change orders during construction. For example, you received an initial bid for $292k, and our after our team reviewed and edited it, we sent it back to the contractor and it was reduced by $33k. This is part of the value of BuildZoom's Premium service: Value engineering. As it relates to your concern about our sourcing process - BuildZoom assists property owners with finding contractors in their local area and act as an owner's rep to help them validate contractors and get through the pre-construction process, however we don’t have our own network of contractors. We partner with over 2000 building departments and contractor license boards across the United States to maintain a database of almost 4 million contractors. Similarly, we receive permit data from city or county building departments. We pull this permit data every day to ensure we have the most updated information for all of our contractors. Again, we are very sorry to hear that you were dissatisfied with our service. I hope that this helps clarify your concerns.

Response from BuildZoomMar 2, 2023

Hi Thomas, We are very sorry to hear about your experience. We are taking the appropriate steps internally to investigate and address this issue. It is important to note that BuildZoom partners with over 2000 building departments and contractor boards across the US to maintain records of over 3.8 million contractors. The contractors found on Buildzoom are not employed or affiliated directly with BuildZoom. Think of BuildZoom like Yelp but for local contractors — Yelp maintains a large database of Restaurants, we maintain a large database of contractors and offer services to help source local contractors, and a Premium Service that helps compare and review bids & contracts. BuildZoom offers two services to property owners: (1) a complimentary (free) service where we source contractors in your area who are the best fits for the specs of the project. And (2), a premium service where one of our project consultants manages the pre-hire process for the property owner, which includes bid management, bid reviews, and contract administration. As a property owner using our complimentary service, there is absolutely no obligation to pay anything to BuildZoom when we source contractors for the project. With BuildZoom's premium service, our experienced project consultants leverage bid leveling and normalization to unlock value engineering possibilities to help property owners save money during the construction phase of the project. Customer experience is paramount for us and it's important that people have the best experience when using BuildZoom, no matter which service they end up choosing. If you still need help, please email us at [email protected].