BuildZoomReviews of buildzoom.com

Easy to review a contractor

Our AC unit stopped cooling during a hot afternoon, and Carlsbad HVAC Pros had a technician at our home in less than an hour. He was courteous, quickly diagnosed a bad capacitor, gave us a fair upfront price, and had cold air blowing again before dinner. Outstanding local service—definitely our go-to HVAC team in Carlsbad!

Good service

Process and communication.

Please check out My Case Indiana before you hire Brown Construction! Ihave crossed the ocean ten time and visited 45 states and I have never met a person more despicable that Ian Brown!He doesn’t follow the blueprint as evidenced by my exterior basement steps where there are 8 steps vs 14 which the prints called for. He was paid 1500x4 for a pump truck and then I caught him using bagged concrete and strewing the debris up and down the alley.He has one full time employee and uses temps. The one full time employee is an IMPD officer Herman Edgar Means who is on administrative Leave for Domestic Violence. Please visit My CASE INDIANA Prior to hiring Brown Construction! In addition to that he is currently running from several banks and one bank reports the whereabouts of him and his wife are unknown.Hiring Brown Construction was one of the Worse mistake of my life.MY CASE INDIANA YOU WILL THANK ME. I would strongly encourage Build Zoom to take this Predator off your site!!

Nothing useful came out of BuildZoom yet. I entered my project roughly one week ago, someone called just to ask about details, which were already described in my request. Then a phone call was scheduled to talk about the project more. Nothing specific or useful came out of these conversations yet. Maybe it's too early to for the site to ask for a review?

Design construction and supervising

A completely broken vetting system followed by total corporate abandonment (Block Renovation as the new parent company of BuildZoom). We paid BuildZoom a $6,250 Premium Tier fee for promised data-driven background screening, elevated vetting, and dedicated oversight to build our new home. Instead, we were matched with a disastrous contractor who left us with a severely defective, incomplete project, forcing us into active court litigation in the 12th Judicial District Court, State of New Mexico. Per our public court petition and independent engineering assessments, the project suffered from extensive non-compliant structures and substandard dirt work. Specifically, official independent soil testing revealed the site preparation failed standard compaction protocols, achieving only 85% against the required 95% safety standard. This has resulted in $148,246.39 in direct damages to date to repair the defective work. Based on our experience and tracking of this matter, we believe the Phoenix regional office has similarly mismatched other families across New Mexico and Arizona during the same timeframe, leading to widespread financial hardship. After initiating our lawsuit, we contacted our past BuildZoom representative, who informed us that Block Renovation had acquired BuildZoom earlier this year and that she had transitioned to the new parent company. We provided her with the official petition filed with the court. To compound this devastation, when we formally escalated this fee dispute to BuildZoom’s new parent company, Block Renovation, we were met with a total wall of silence. We sent a formal contractual demand for a refund via Certified Mail to their corporate headquarters in Brooklyn, NY. We also sent multiple courtesy emails to all known corporate contacts and directly emailed their designated legal contact at their explicit corporate direction. Following no response, we issued a second urgent notice. Both attempts were met with complete silence. We find their refusal to respond to a documented, serious complaint to be highly unprofessional, dismissive, and entirely inconsistent with the "elevated standard of care" promised by their premium service. These entities are quick to pocket thousands in premium consumer fees, but in our experience, they abandon homeowners and insulate themselves from accountability when their matches cause severe structural and financial ruin. Based on our ongoing ordeal, we strongly advise avoiding both BuildZoom and Block Renovation.