Molay G.
I installed the app and was and my…
I installed the app and was and my mistake i selected the charged the Pro plan. At first, I was frustrated, but when I reached out to support, Renato and the team were very professional and helpful. They explained the situation clearly and, even though their policy says no refunds, they made an exception and refunded me in full.
Response from BuildYourStoreNov 11, 2025
Hi there! Thank you so much for your thoughtful feedback! We’re truly sorry for the initial confusion and are glad that Renato and our support team could help resolve the issue quickly. We always aim to be transparent, fair, and responsive, and it’s great to know that came through in your experience. Your understanding and kind words mean a lot to our team! The Build Your Store Team