Builders Warehouse Chicago Reviews | Read Customer Reviews of builderswarehouse.com

Builders Warehouse Chicago Reviews | Read Customer Reviews of builderswarehouse.com

Builders Warehouse Chicago reviews

43 approved reviews, newest moderated first

Danny C.
Apr 26, 2024
One star as there is no zero stars….
One star as there is no zero stars….. we reacted to a product on internet. We decided to buy this inverter generator, as it was a good price. When we get to the shop (as it was not a available in store) we where told the they would order it. The next week we were told that this item was discontinued two years ago…. Yet the still advertise it. Then I asked for similar or better item for similar or better price, is was told that they will “make it happen”. Sadly the next week I was told to add another R3000 for a similar product…. I went to the store on numerous occasions only to find that nobody in the store had any idea how to treat customers or how to resolve a dispute. On one occasion i spoke to “a” or “the”. Manager and even he could not give me any answer. This is not only Paarl, bur i have visited Cape Gate as well and their customer services SUCK as well…. Maybe re design your concept…..
Response from Builders Warehouse ChicagoApr 24, 2026
Hi Danny, Thank you for your feedback. This review appears to be for a different business. BuildersWarehouse.com is a U.S.-based supplier headquartered in Chicago and operates from a single location. We do not operate retail stores or locations such as the ones you described. There are multiple unrelated businesses using the “Builders” or “Builders Warehouse” name. You may want to post your review here so it reaches the appropriate team: https://www.trustpilot.com/review/www.builders.co.za
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Deshni N.
Mar 17, 2024
They need to get more cashier
They need to get more cashier
Response from Builders Warehouse ChicagoApr 24, 2026
Hi Deshni, Thank you for your feedback. This review appears to be for a different business. BuildersWarehouse.com is a U.S.-based supplier headquartered in Chicago and operates from a single location. We do not offer in-store shopping or cashier services such as the one described. There are multiple unrelated businesses using the “Builders” or “Builders Warehouse” name. You may want to post your review here so it reaches the appropriate team: https://www.trustpilot.com/review/www.builders.co.za
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Terence J.
Mar 12, 2024
I purchased a gas hob from builders…
I purchased a gas hob from builders tokai branch. Paid a contractor R1600 to cut the counter top to size, install and issue a coc certificate. The unit was faulty. They refunded the money after we had to deal with there supplier. We bought a unit elsewhere and paid a contractor again with no support from Builder's. Good bye Builder's 👋
Response from Builders Warehouse ChicagoApr 24, 2026
Hi Terence, Thank you for your feedback. This review appears to be for a different business. BuildersWarehouse.com is a U.S.-based supplier headquartered in Chicago and operates from a single location. We do not operate retail stores or provide installation services such as the one described. There are multiple unrelated businesses using the “Builders” or “Builders Warehouse” name. You may want to post your review here so it reaches the appropriate team: https://www.trustpilot.com/review/www.builders.co.za
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Busisiwe K.
Feb 14, 2024
I bought a Luximo design wall mount…
I bought a Luximo design wall mount Eden basin online on the 29th of November 2023. Since today I haven't received it, I'm the one who is doing follow-up. They told me that the supplier was closed during December, but now its February , but it has not been delivered . I won't recommend Builders warehouse to anyone bad service.
Response from Builders Warehouse ChicagoApr 24, 2026
Hi Busisiwe, Thank you for your feedback. This review appears to be for a different business. BuildersWarehouse.com is a U.S.-based supplier headquartered in Chicago and operates from a single location. We serve customers within the United States and focus on exterior building materials such as roofing and siding, not kitchen or bath products such as the one described. There are multiple unrelated businesses using the “Builders” or “Builders Warehouse” name. You may want to post your review here so it reaches the appropriate team: https://www.trustpilot.com/review/www.builders.co.za
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Naz
Nov 13, 2023
Pathetic Service
I bought a mirror online on 16 September 2023 (Order Number: 2020891042) I was then informed by Builder's Warehouse that they had to cancel the order as the one item they had in stock was damaged. They told me that they would refund me as a result. 2 MONTHS LATER, I HAVE STILL NOT BEEN REFUNDED! I have sent them numerous emails relating to this without success. The service has been nothing short of pathetic. I WILL NEVER BUY FROM BUILDER'S WAREHOUSE AGAIN!
Response from Builders Warehouse ChicagoApr 24, 2026
Hi Naz, Thank you for your feedback. This review appears to be for a different business. BuildersWarehouse.com is a U.S.-based supplier headquartered in Chicago and operates from a single location. We focus on exterior building materials such as roofing and siding and do not sell products such as the one described. The order number referenced also does not match our system. There are multiple unrelated businesses using the “Builders” or “Builders Warehouse” name. You may want to post your review here so it reaches the appropriate team: https://www.trustpilot.com/review/www.builders.co.za
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Lorne S.
Nov 6, 2023
Part of refund withheld - no service provided whatsoever
A refund of R143 was owing but Builders after not delivering the item at all decided to not refund the delivery charge and makes it obvious that the customer doesn't come first. R143 was promised initially but when I persisted they refund me they changed their mind and gave me only the item refund and kept the R43 delivery charge for themselves in spite of me being a Pensioner and retiring early due to Covid demands and no delivery
Response from Builders Warehouse ChicagoApr 24, 2026
Hi Lorne, Thank you for your feedback. This review appears to be for a different business. BuildersWarehouse.com is a U.S.-based supplier headquartered in Chicago and operates from a single location. We serve customers within the United States and do not operate retail stores or fulfillment models such as the one described. There are multiple unrelated businesses using the “Builders” or “Builders Warehouse” name. You may want to post your review here so it reaches the appropriate team: https://www.trustpilot.com/review/www.builders.co.za
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Sebastian N.
Oct 12, 2023
A great place
A great place. I think I'll contact builders as I dont think they are aware of this profile and cant vet the reviews legitimacy. I think its a great place, people are friendly and always see not help around. They try hard and it's a great place all round.
Response from Builders Warehouse ChicagoApr 24, 2026
Hi Sebastian, Thank you for your feedback. This review appears to be for a different business. BuildersWarehouse.com is a U.S.-based supplier headquartered in Chicago and operates from a single location, serving customers through online ordering and nationwide shipping. There are multiple unrelated businesses using the “Builders” or “Builders Warehouse” name. If your experience relates to a different company, you may want to post your review here so it reaches the appropriate team: https://www.trustpilot.com/review/www.builders.co.za
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werner H.
Aug 31, 2023
Recently I have had the pleasure of…
Recently I have had the pleasure of dealing with Ashwin Hendriks from the Paarl outlet again, this knowledgeable man really goes out of his way to assist in his very friendly manner. Please keep it up Ashwin!
Response from Builders Warehouse ChicagoApr 24, 2026
Hi Werner, Thank you for your feedback. This review appears to be for a different business. BuildersWarehouse.com is a U.S.-based supplier headquartered in Chicago and operates from a single location. We do not operate retail stores or locations such as the one you described. There are multiple unrelated businesses using the “Builders” or “Builders Warehouse” name. You may want to post your review here so it reaches the appropriate team: https://www.trustpilot.com/review/www.builders.co.za
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