buffalovely.comReviews of buffalovely.com

When this brand was new, I loved the merchandise and ordered several times. Recent order quality is awful, and I’m still waiting for an item I ordered three months ago. Will not order again.

I’ve ordered from this company twice before (once in 2019, and again in 2022) — zero issues. So, I placed an order online on November 24, 2024. I ordered 3 Christmas themed items - a soap dispenser, wall hanging and a shirt. I paid $150.45CAD for my order and $51 of that was shipping. On December 5, 2024 the shirt shipped. Just the shirt. I received it December 17, 2024. I waited for shipping confirmation for the other two items — which never came. On December 22, 2024, I emailed their customer service asking to be refunded for the other two items plus 2/3 of the shipping ($97 total). They did not respond. I emailed again December 28, 30 and 31. No response. Emailed again on January 8, 2025. Now I’m furious. Still no product. No refund. No response. I messaged them on Instagram. Then I receive an automated response saying to contact their email. I DID. I’ve now started a dispute with my credit card trying to recoup some of this money. It’s just so sad that this company, which was once good and reputable, is an absolute out-and-out SCAM. Do not order from this company. Since I was a repeat customer I didn’t look at reviews online first as I didn’t have a bad experience in 2019 or 2022. They do not care whatsoever about their customers. They literally STEAL from them. They have STOLEN $97CAD from me. And I want it back.

If I could also rate this as 0 I WOULD. I have ordered from them about 3 times before, shipping was never fast but it was PER their policy. Now I sit here, 1/7, my order was placed 12/22, I have sent MULTIPLE EMAILS, and 0 response. Never, never again. Based on the non response alone. What an AWFULLY managed business.

I have ordered from Buffalovely many times in the past and had decent experiences. The last time wasn't great, had no reply from seller when inquiring about a tracking number but ultimately got my items, so I ordered again for this Christmas. My order was placed on December 9. I got an order confirmation and tracking number. I was watching the tracking number and the item was still awaiting USPS pickup in Buffalo on December 16. So I reached out by email. No reply. On Dec 17, I emailed again because the items still showed as awaiting shipment. No reply. I emailed again on December 21 saying I no longer needed the items as they would not arrive in time and to refund me. No reply but they suddenly shipped the items that afternoon (I emailed in the am). I now have the items which I cannot use and they will not reply on how to return them or get my money back. I actually liked this company, and I know December is a crazy time of year for small businesses, but they really failed me this time and I am still trying to return the items and get my money back. Will not order from them again.

If zero stars were an option, I would have given that as my rating. I ordered from this company and never received anything but they charged my credit card. I attempted contacting them via email as well as social media and have never received a response (yet they’re on Instagram to post new things frequently). Long story short, this company is a scam.

If I could give no stars I would. Today 10/18/2024 I finally received an order I place on 5/24/24. This was after emailing, filling a complaint and a charge back with my cc company. Honestly didn’t think this would ever get here. So I was surprised. I ordered chip and dip bowl. Today what I got was NOTHING like what I ordered. I got a Lenox cereal bowl with a cricut sticker slapped on the side. I get better customer service for Temu, and better quality control. Don’t order from these person/people/company. It’s a scam.

*Update 10/29/24 - Package arrived today, a full 42 days after I placed it. Buffalovely never responded to any of my emails and they blocked me on both their IG and FB pages.* I placed an order with their Labor Day sale on 9/18. As of Oct 14, 2024, it still hasn't shipped, they haven't responded to any of my emails to BOTH their Gmail addresses buffalovely716 and buffalovelyhelp; all I get is an auto response about them having little kids running around and they'll need 1-2 days to respond. NOR do they respond to questions posted to their FB & IG posts. I've had to file a dispute on my CC because it doesn't look like they're planning to ship anything out after a month.

Order placed on 8/30/24. Sent an email on 9/12/24 asking for a shipping update, no response. Package finally shipped on 9/16/24, has still not arrived as of 10/04. I have an additional order still pending from 9/18/24. They printed out the USPS mailing slip on 9/24/24 and sent the "Package has been Shipped" email, but when I check, USPS is still awaiting the package for pick up as of 10/04/24. They delete your comments on their IG pages and block you if you ask why delivery is taking so long or complain about lack of response.