BUDKReviews of budk.com

BUDK is great. Orders always on time. If an unexpected issue happens,BUDK swiftly handles. Always putting the customers first. Thank you Respectfully, The polite prepper

I had a bad experience recently. I purchased a battery powered portable chainsaw for about 163 bucks. It broke literally after cutting 2 small branches. Very sad. So I contacted Budk and asked for an RMA and a refund. The lady that responded emailed me to explain how it was broken. So I emailed her and told her. She never read my email. Instead she emailed me saying that I had not responded and closed my request. But I did respond, Twice. Anyways, so I emailed Budk again, explained what happened and asked again for an RMA and a refund. The second lady agreed and said I would receive an email with the RMA in 2 days. 3 days later I have still not received the RMA or a refund. I did get an email from Budk asking me how the support experience with the first lady went. I explained it went badly. Then that first lady emails me and says, we require that customers tell us what is wrong with an item before we allow a refund. Ha, I was so pissed. I emailed her three times. And it's like either the email just goes into a black hole at Budk or this lady is so untrained that she cant read an email. I am giving Budk until Monday to issue the RMA or I am just going to do a charge back with the bank. This is ridiculous. I have been a customer of budk for years and this has never happened before. Well I am a customer no longer. not if this type of crap happens when they sell a defective product. I am very disappointed in Budk and can no longer recommend the company.

The product was exactly the way advertised came super fast. Good update on tracking. I really enjoy this website. I continue to shop both because of quality products and quality Customer Service. Not that you need it very often.

The regular fast shipping, no-nonsense and above par customer service I'd expect from budk has happened here for my holsters. A real gem of a site since the internet's early days I think.

I had issues with funds on my first order for the Fire and Ice swords. I contacted customer service and they worked with me to keep the order alive for 24hrs so I can get the money. I placed the order and totally amazed at the swords, awesome. Just have one issue, during shipping both swords had damage to the tips. I can understand that and since I am very good with swords and knives. I redone the tips very gently and now are as sharp as needles. Both swords have christened themselves with my blood. Just to see if I got it right, stood each of them up on their own weight to see if they will draw blood. YES they will! Wonderful workmanship team Simfer Fi!

Have bought many an item from BUDK and have always been extremely happy with my purchases. Shipping times have been excellent and prices have always been reasonable. Thanks BUDK.

I ordered my boyfriend a knife cane the umbrella one he loves it and honestly it was here in a timely manner and sooner than I expected

This website has it all for every man’s man any gadgetry cutlery cool spy tech just to name a few categories and is very well maintained and the level of care from the budk employees shines through every listing and description for each item and through communications with customer service it just shows how the employees really believe in the company they work for