BUDKReviews of budk.com

I have used BudK for years without an issue. However, I now understand the negative reviews for the company. Once something goes wrong, like overcharging your card or double billing your card, some how it is not their fault. You know, because people want to be overcharged and doubled bill on purpose. My last order with them, which was for $161 and change ended up costing me over $250 after BudK's charges ran my account under the ground. Their customer service, on the phone, was very nice and told me everything I wanted to hear. Then after they have you jumping through hoops to try to correct it, they tell you they can not help. I am not one for making bad reviews, but trust other people's experiences with this company. I should have.

These people decided 5 months after I ordered something to send it with no warning. I was required a permanent change of station. Customer service wants to blame me. I am an Active Duty Soldier and Veteran and they refuse to refund me. Veterans and Patriots don't purchase anything from these American haters.

Budk is absolute trash! Purchased a Damascus blade off knife and it literally stopped working after less than 2 weeks. Only tried it a few times and boom piece of crap stopped working. $80 for literal trash.

This was our first, and very likely last ever purchase from BUDK. We ordered extra weapons for a defensive tactics training class that never arrived. Their customer service responses are very slow, and they continually come up with reasons to put off dealing with the issue. Two weeks later, we're having dispute the charge with the credit card company. Advice: First, buy elsewhere. Second, if you do by from BUDK, use a good credit card like AMEX that will have your back and protect you.

I ordered a package on the 31st of October. Today is the 13th of November & I still haven’t received my order. Customer service keeps giving me the run around and trying to delay my refund for the order. I don’t see how companies don’t get shut down for such actions?

I would rate them lower if possible. Customer service and ordering is some of the very worst from any company I have dealt with!!!!! They don’t care about the customer in any way. Steer clear and find the item you want from a company that produces good quality and takes care of its customers!

1-Star Review for BUDK: Abysmal Customer Service I had a terrible experience with BUDK that ensures I'll never shop with them again. I ordered a sword cane, but it arrived with a broken head. I contacted customer service, who promised a replacement—yet it never arrived. Frustrated, I disputed the charge with my credit card, as any consumer would. Fast forward to now, I tried ordering a bo staff. After receiving an order confirmation, I waited nearly a month with no updates. When I reached out, they informed me they wouldn’t fulfill my order unless I reversed the previous dispute. I told them I’d gladly reverse it once they resolved the original issue with the sword cane, but they refused to address it. Their customer service is unresponsive, unhelpful, and holds your money hostage. I’m taking my business elsewhere—avoid BUDK at all costs!

Not real happy that they couldn't just send me a replacement sheath on my knife order instead they want me to send the who thing back first.