BuddypetshopReviews of buddypetshop.com

We also ordered the calming pet bed for our elderly dog. What a waste of money, very poor quality and flimsy hardly any padding on the base of the bed. Avoid this site at all costs, terrible customer service. Unhelpful when trying to return the product and have strung things out so it ends up being too late to return the item. The bed came from within the UK but they want it returned to Australia!!

I have ordered a calming pet bed and was very disappointed when it arrived. The bed has very flimsy stuffing in the bottom of the bed. I have requested a refund and was asked to send photos of their product. Have sent the photos and now they are ignoring my emails about a refund. My gut is telling me I won't get the refund, after reading the reviews here. The product looks nothing like what's on their website. I have a 12yr old female that was suppose to get a comfortable bed and what I have received is not the case. Avoid don't waste your money. Wish I had seen these review before I purchased the bed.

Awful product. Bought the calming dog bed, it’s nothing more than some cheap fluffy material with flimsy stuffing. It came vacuum packed in an A4 sized bag which says everything you need to know. Absolute waste of money. Avoid at all cost…

BEWARE! horrible experience I ordered 2 beds and they did not match what they show on the site. So i asked for a return and they ignored my emails.I got in touch with my bank as I have insurance. Afew days later I get a terrible threatening message from buddies pet shop. They then go tell the back that they sent me a return label which they never did. All i got was an email much later saying my email went to spam. Avoid avoid. Just a terrible experience. Don’t know who they are in business.

This store will not help if you have any issues with an order. My item shipped from China even though the address they share is Cheyenne. They delivered only 1 item from the 2 pet beds I ordered and they kept $52. Buyer Beware

Beware!! Ordered and paid for a dog harness. Company received payment with an additional International fee. Order processed and paid for on 9/1/22. As of Oct 18, 2022 I have not received order. USPS stated that label was created which causes a tracking number to be issued. After creation there are no further scans of that tracking number - itemnever left sellers site. As of this date 10/29/22 I have received the item. Almost 2 months. I am, however, very happy with the item.

I was so pleased with my 1st purchase of calming dog bed with removable cover that I order another. Unfortunately I did not order the bed with a removable cover and was very disappointed. I contacted the company regarding a return and they offered me a very acceptable compromise. The service was prompt and the product of high quality.

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