BuddypetshopReviews of buddypetshop.com

After ordering and being advised 3-5 working days. Nothing arrived and checking the tracking it was still at the despatch stage. I also thought as it states free delivery in UK this would be a UK Compnay, my fault for not checking. I emailed then and got a reply stating as it was shipping from AUSTRALIA delivery would be 7-12 days. Gutted. I finally received the bed and its not great. It's very small for a large bed and the quality is poor. I've had better from Ama!on for less than half the price. DONT USE THIS COMPANY to return you have to cover the cost also. Lesson learnt on my part.

When the dogs bed arrived I was initially disappointed as it it had the wrong size cushion and bolster inside. I contacted Buddy Pet Shop and after sending a photo , they sent a replacement . The bed is very good as it has a zip around the bolster and one for the cushion the dog sits on. This is handy for washing the cover only . Very good customer service. I would not hesitate in ordering from them again.

I don't know if these reviews are for the Australian company Buddies Pet Shop as apparently there is a "Buddy Pet Shop" but I am writing about the Australian Buddies. Do not shop here if you are in the U.S anyway, and apparently, according to another reviewer, in the U.K. too. I bought an airline carrier which actually seems excellent--great--and I also bought a $40 pet backpack which lacks safety features like a leash attachment and other features to keep the pet safe and comfortable. So I wanted to return it. They say it has to be sent back to Australia!!!!! After boasting about all of their worldwide shipping hubs in the U.S., U.K. etc. I went to UPS with my wrapped $40 backpack and it would cost $200 FOR THE RETURN SHIPPING!!! Seriously? Why a joke. And they give me this crap that the website is very clear about the return policy. Well, yes, it goes on and on but NEVER says you have to spend hundreds of dollars shipping anything back to Australia. Don't buy from here unless you are in f---ing Australia!

Fantastic products and amazing service! When I did have an issue with a zipper on one of the beds we ordered, the staff were extremely prompt in helping out, friendly and bent over backwards to assist. Our pet loves his bed, it's excellent quality. I'll repurchase from Buddy Pet Shop next time we need a bed without hesitation.

Brought a anxiety pet bed for my dog I ordered a L as I have done for other beds, when it came it was 2 small and honestly no different 2 the 1 I brought at kmart and paid half the price for. I wouldn't recommend buying from them at all way 2 expensive for what u get and the sizes are so wrong I'm sooo disappointed

This review is for Buddies Pet Shop, not Buddy Pet Shop. We ordered a harness and bed for our dog and was very happy with the service and product received. The harness is great, the personalised tag very cute and the bed is very much appreciated by our lab. Very soft and plush. We had entered our address incorrectly and the service team contacted us when they noticed that the tracking had frozen. Which was very helpful so that we could fix this and still receive the items within an acceptable time frame. Will definitely shop here again.

Bed arrived , not a lot of padding for the cost .unsatisfied customer have tired to reach them and they have never responded back . Took a few weeks to arrive . Don’t order From them to

I am not entirely sure if this is the correct trust pilot for Buddies Pet Shop, as it is a different link and name is different however, it was what I could find to share my purchasing experience. I bought a dog bed from Buddies Pet Shop for our Ben because he kept on sleeping on our bed. I got the bigger size so he could grow into it. The second I took this out of the packaging, my dog ripped it out of my hands and slept in it. He refuses to sleep on my bed anymore :). He loves this bed more than he loves me 😢. It’s so nice and soft and comfy!