Buddy Allen Carpet One Floor & Home is listed under Craftsman in Nashville, Tennessee.
Buddy Allen Carpet One Floor & Home (buddyallencarpetonenashville.com) has 116 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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116 approved reviews, newest moderated first
C. W.
They did a wonderful job on our carpet install, and I love the fact that they are locally owned and been around for a long time!
Response from Buddy Allen Carpet One Floor & HomeNov 7, 2016
Thanks for the kind review. We pride ourselves on providing quality service, so it's great to hear that your new carpet installation went smoothly. We appreciate the support, and we hope to work with you again!
Katie H.
Judson took great care of us! Our job was done in a timely manner and the quality of work was excellent. I'll continue to refer them to family, friends, and clients!
Response from Buddy Allen Carpet One Floor & HomeNov 2, 2016
Katie, we appreciate the kind words and the support! We're happy to hear that you enjoyed working with Judson, and we look forward to working with you again.
June K.
The installation of my new flooring was done efficiently and professionally, and the way the worked around my existing carpet was truly ingenious! I couldn't be more pleased. And as a side note, your work with my insurance company made everything so easy. Thank you!
Response from Buddy Allen Carpet One Floor & HomeNov 2, 2016
June, thanks for the review. Providing quality customer service is our chief goal, so It's definitely great to hear that you were satisfied with our installation services and with our work with your insurance company. We look forward to working with you again!
Gaylord D.
Four rooms of old carpet replaced with new without a glitch. Installers Roger & Larry did a great job.
Response from Buddy Allen Carpet One Floor & HomeNov 2, 2016
Thank you for the review, Gaylord. We pride ourselves on providing quality installation, so it's great to hear that you are satisfied with your new carpet. We look forward to working with you again!
Ken
Jenna and Judd were great to work with, they did exactly what they promised were on time as scheduled made recommendations for personal needs I would definitely use them again
Response from Buddy Allen Carpet One Floor & HomeNov 1, 2016
Thanks for the review, Ken. We'll certainly pass on the kind words to Jenna and Judd! We hope to work with you again in the future!
Charlotte B.
the first salesman made three appointments. Came once with no samples. Made another appointment then said she had NOT made an appointment, and the third time she just didn't show up at all. When I called buddy allen store they said she was on the way then they later called to say she had been fired and that another salesman would come. He did. Emery, who was very nice and made a special trip to get samples and returned on same day which was very nice but he overcharged me on the estimate by almost #$3000. But the installers were very efficient and pleasant although they arrived with the wrong materials and had to reschedule to return to complete the job. Emery had also underestimated the time it would take to install so that I had to ask them to leave before they were finished on the first install day. They said it would be 2-3 days before they could come back, but next morning they called and said they would be back that morning. So they did half the job in just over one day and returned another day to do the second half of the job. That said, the floors are beautiful and I am pleased with results.
Response from Buddy Allen Carpet One Floor & HomeNov 1, 2016
Ms. Buchanan, Thank you so much for your business and for your review. I am very sorry for the confusion and behavior of the first sales associate that helped you. Buddy Allen Carpet One is dedicated to making the purchase process the best it can be, and when an associate doesn't measure up, we have make changes to make sure that the customer’s needs are met. Emory has been great for us so far, and I am glad he immediately jumped in the help you. Again, I am sorry for that inconvenience. We’ll work to ensure that something like this does not happen in the future. I also want to apologize for the initial $3000 overcharge. The overcharge was the result of a computer error, and once we noticed after closing, we fixed the cost. I feel very strongly about maintaining transparency throughout the process, and that's why I had Emory notify you immediately of the error and that your account had been credited back $3000. Finally, we do our best to schedule installations with the proper amount of time to complete, but until we start, we do not know exactly how they are going to go or how long they will take. It is extra frustrating when shipping errors happen, but unfortunately we cannot control these types of errors. We work to resolve those as quickly as possible, but we are still at the mercy of how soon the manufacturer can re-ship the corrected order. I am very pleased that you are happy with your purchase and your flooring, and if you need help with anything in the future, please don't hesitate to call or visit. Again, I want to personally thank you for your business and for your review. Sincerely, Zack Allen-President Buddy Allen Carpet One Floor & Home
Bob R.
From the minute I walked in the store, to when I said goodbye to the installers, it was perfect. The salesman, Emory Kincaid, was very knowledgable of the carpets the store offered. He explained my options well and let me decide without being too pushy as salesman can be. I picked out my carpet and padding and he set up an appointment for measurements. Emory himself came out to do the measuring and to explain the process. Installation happened very soon after the measurements. The installers, Dustin and Doug, were prompt and courteous. They left nothing behind but beautiful carpet. Emory contacted me that day to ask if the install went well and if I loved my carpet. I did! The brand was Lee's, little conversations. I got the best padding and it is well worth it. So soft! Thanks Buddy Allen!
Response from Buddy Allen Carpet One Floor & HomeNov 1, 2016
Thanks for the review, Bob. It's great to hear that you enjoyed working with Emory and with our installers. We'll certainly pass on your kind words to the entire team. We hope you continue to enjoy your new Lees carpet, and we look forward to working with you again!
Richard B.
Did a wonderful job carpeting our new theater room, including carpeting the riser. Didn't damage the new paint, and everything was left cleaner than when they started.
Response from Buddy Allen Carpet One Floor & HomeOct 31, 2016
Hi Richard, thank you so much for the kind review. We always strive to provide a quality installation, so we're happy to hear that you are satisfied with the new carpet in your theater room! We hope to work with you again in the future.