BSN SPORTSReviews of bsnsports.com

Every Kid on team received their complete order on a Monday. This is Thursday and still no order of my son's received and no resolution. He doesn't have the gear for practice that the entire team has, so he definitely stands out at practice, but not for performance. All kids at this age are excited when the new stuff comes in for the year. How can 1 out of 30 orders be misplaced or whatever? Emails take a whole day to respond and tell me the same thing the phone person told me. Saying order was delivered, when in fact it wasn't. I would not recommend using this company. Pay a little more and order through a local sporting good store. At least if they mees up, they will provide timely resolution and not give your kid a complex....as if high school isn't challenging enough. COME ON MAN!!!!!

Perfect Service, Idk about these reviews but from my experience it was good they notified me and it shipped out very fast. It came to me in 2 weeks. With very good quality, 5 stars!

The most HORRIFIC experience ever. First it makes no sense why it takes 3 months to order & receive product but it's even worse that they won't do exchanges WHEN THEY SCREW UP. I already told our team director if they go with BSN another year we're leaving the program. Will NEVER deal with BSN.

If I could give them 0 stars I would of. Worst service ever. Ordered for my daughters Basketball team at school 1st of December 2022 first order was not even for the same school they sent out order 3 times and each time it came with wrong stuff. Finally they said they could not correct and had to refund me. I did not want a refund I wanted my daughter to have the gear that the rest of her team had. They would not resend the product. Will never order from them again and will be talking to school to find a different place for the school sports wear.

They canceled my order without notifying me, and they kept sending me emails regularly for over 3 months post-cancelation saying that the order was still under production. When I asked about what the expected delivery date would be, they informed me that it had been canceled and I would not be receiving the items. They were extremely unhelpful over the phone and kept blaming it on a "mistake with the communication system" and taking no accountability or offering any solutions.

I do not recommend BSN! I placed an order on 11/15/2022 with the expectation that the product would arrive in 5-7 weeks. Well as I tell people we shouldn’t assume anything. It is 1/29/2023 and still have not received a thing. When I contacted the company I was told I would receive my product on 1/28/2023. It didn’t arrive as I was told, so the tracking stated arriving on 1/29/2023 and of course it did not arrive so now am told I’ll get the product on 1/30/2023. I just would say if you need something for the season you may need to order a year ahead. This company is not prompt in its service. I do hope that when I get the product the quality makes up for their slow approach to get orders completed.

Ordered a pair of shoes for my daughter and they were too small. Called the company and they told me to send it back and will not provide a mailing label. Furthermore, I am stuck with the cost of shipping it back. The item was three times more expensive in the first place but I thought the size would fit so I ordered it since it's what the team is requiring. Going forward I will never order from this company again and make sure our team doesn't either.

We ordered some sweatpants according to the size chart. The waist fits, but the length is too short. They come to mid-calf. Customer service was remarkably friendly, but said the company does not accept returns or process exchanges if the item is embellished. After expressing dismay, the rep said we would get a 25% refund, and suggested we donate the sweatpants to the team in case they fit someone else. We will do so, and recommend the coach use another supplier.