BSN SPORTSReviews of bsnsports.com

I ordered my hat on 8/14/26 from the "Team Shop", it was shipped on 9/4/26 and arrived on 9/15/26. The hat was blank and did not have the UIS Volleyball logo on it, are you kidding me? I reached out to customer service and while they were very responsive and even put a "rush" order on it with no guarantees, I didn't receive the logo hat until 10/12/26. There is only 3 weeks left in the season and I was not able to wear my hat during the family weekend we visited because of their delay. Very disappointed.

I am incredibly disappointed with my experience ordering through BSN Sports Apparel. I placed an order on August 14th using a link provided by my son’s school for the athletic shorts and shirt the boys are supposed to wear for football practices. After still not receiving my order a month later, I contacted customer service today and was told that it is not even scheduled to ship until October 1st. At that rate, I’ll likely receive it sometime in mid-October, roughly two months after I placed the order. By then, my son will only have two football games left in the season. So essentially, I spent $45 on required athletic clothing that he won’t even need by the time it actually arrives. I understand that customized or school apparel can take additional time, but had it been made VERY clear that “production” would take 4–6 weeks AFTER the school store closes, I absolutely would not have made the purchase. When parents are ordering clothing specifically intended for a current school sports season, a turnaround time this long makes the purchase nearly pointless. Very frustrating and disappointing experience. I am so confused on why schools continue to use a company whose production and shipping time are abysmal.

I have ordered from BSN for multiple years. This year we purchased 5 apparel items with our school logo. The material was poorly made. The screen print lettering was so thick that it would peel off after one wash. And the royal blue was purplish blue. I will say customer services was extremely helpful. Yes I was issued a full refund but the responsiveness was extremely quick and professional.

I ordered three or 4 things costing me $41.00 not the exact price. But never have received any of them. Tennis shoes, dish washing capsules etc. where is my products. You were quick to charge. But nothing has come.

Truly terrible company. I needed to correct an order, while our team shop was still open, and they refused to help me. There is no way they were printing/processing anything yet so they refused for the sake of refusing. Told me they are short staff and back logged as if that is MY problem. As I've done some more research, it appears this is a common problem. I can't believe they are still in business. Shame on you guys! UPDATE: I received a call back from a supervisor who acknowledged that I attempted to make contact while our team store was still open. She was adamant that they were unable to simply correct my order, which is truly frustrating, but she did provide a refund which was better than nothing. Updating to 2 stars for the follow up/refund.

We ordered two shirts to help support the school's volleyball team. First of all the quality of the shirts is incredibly poor - tissue paper thin. We will not buy anything from here again. It also seems like men's sizes run large and women's run small. Very strange.

SLOOOOOOWWWWWWW. Dont order winter sports items b/c it will be late spring before it arrives. Disappointed and hope our team does not use them next year.

Recently ordered a shirt that came with the ink/vinyl wrinkled as if the heat was applied to long. I emailed customer service and they agreed to refund me 30% of the cost of the shirt. My family basically “donated” 40 dollars to their business as we now have a 100% defective hoodie that will not be worn and only a 30% refund. I would not order from this company again.