BSI Financial ServicesReviews of bsifinancial.com

I spoke with a representative from the company about having our PMI removed. They told me I need to have an appraisal done and submit it to them. This was all on a recorded line. I submitted the appraisal (cost me $400) and did not hear back for over a month. I contacted them for an update and was told that they were bought by Fannie Mae and their new policy is that they only accept appraisals initiated by them. That I have to start the process over again and pay for their appraisal. I was in contact with Jonathon Casiano who said he would submit my case for review since their employee told me to pay for my own appraisal. Surprise, I had to contact Jonathon a month after not hearing back and he is sorry but Fannie Mae will not honor my appraisal that they told me I had to have done. BEWARE OF BSI FINANCIAL! FANNIE MAE IS THE WORST!

Dealing with customer service is like smashing your head into a wall over and over and over. They don’t care about you at all and just find ways to extort as much money from you as possible. Definitely wish they never took our mortgage.

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Loan transferred to BSI and very skeptical considering all the bad reviews. They have a new CEO and seems to be slowly turning things around. My basic inquiries and problems were handled promptly and resolved quickly. May be a different story for more complicated matters.

The worst customer service. Literally every single email goes unanswered. And if you’re fortunate enough to speak with a person on the phone, it’s even more frustrating. My mortgage was sold to them, I definitely didn’t have a choice.

This is by far the worst mortgage company I have ever dealt with. My homeowners insurance has been cancelled over and over again because for some reason BSI collects the payments from me but doesn’t send them to my homeowners insurance company. Every time it happens they give me a song and dance as to why. But I always end up playing middle man between them and the insurance company. If you can help it STAY AWAY FROM THIS COMPANY !!! This company truly doesn’t care about customer service and or you and house

Unfortunately, I ended up with BSI which was transferred from my old lender. They are horrible. I had a bankruptcy discharge in 04/2020 and sent them the legal document to allow me to obtain full access to my account. I've been doing this for a year now with no luck. Everytime I call they say that they never received the document and cannot release information to me.

We have been having issues gaining access to their online system to view our account. Every time we call in to customer service we get a different answer or are told what the prior associate said is incorrect. Delays in processing times due to errors on their end. Impossible to reach via email when trying to confirm documents have been received.