MT
long term customer; constant billing issues
First off: long term customer, many years. Had two mortgages with them. BSI does not accept electronic payments. They're the only mortgage servicer I know that is not yet handling this concept from the year 2000. Yes! 25 years is not enough time for them. Give them a break! So if you do e-bill from your bank, well, the bank has to cut a check. BSI doesn't process these well - oh they cash the check, and fast, but getting to your account? Well. they don't like to do that. they take their time. 4 days? 7 days? Maybe they start alerting you that your payment is late, despite you sending it 14 days early and them cashing it 4 days before it was due. you can log tickets: they won't improve things. On one occasion my bank jumped in to help, and get on the phone with them and explain that they cashed my check already with proof. Constant minor irritation. If you have the choice, go with someone that can handle ebills like its 2005, at least.


