Taylor R.
5-Star Customer Service Experience!
A few days ago I had no knowledge of Bryan Anthonys existence, but that changed when I saw an ad on Facebook. I didn’t do a ton of research about the brand or company, so I window shopped blindly. I mistakenly placed an order last night and became concerned when I wasn’t able to reach them by phone. I then started looking up reviews which led me to this website. Needless to say, after reading about others’ experiences I was TERRIFIED that I may never hear from their customer support team or see my money refunded. However, that just wasn’t the case!! I sent them an email and Cheryl (who I am assuming is from customer support) got back to me within a couple HOURS and had resolved every concern I had, not to mention she was incredibly pleasant! I can’t give you a testimony about their products as I have never owned them, but I can confidently attest to how great their customer service is (even in the midst of a pandemic).
Response from Bryan AnthonysJun 18, 2020
Aww yay! So happy you had a great experience, Taylor! Unfortunately all of those bad reviews are from unhappy international customers. There were major international shipping delays due to COVID-19 that were completely out of our control. Everything is starting to "normalize" again so we shouldn't have anymore transit delays from our carriers. Don't hesitate to reach out to our team if you have any issues at all! :)