Taylor L.
Beware, it’s “out of their hands”
I ordered a bracelet, paid extra to “skip the line” only to have my package delivered to the wrong address in an entirely different county. They’re telling me it’s “out of their hands.” I requested to either have another one shipped or my purchase refunded, but they haven’t responded to me. UPDATE: I finally received my package despite the tracking information being off. I have increased my rating to 3 stars because the packaging is well done (it even came with a gift box) & my mother loved the bracelet & the meaning behind it. That being said, I’m still not confident I would recommend them for their customer service alone. Being told that there is nothing they can do when you’ve spent $50-100 on a product(s) is extremely disheartening & frustrating. I hope they take steps in the future to make their customers feel that they’re properly being taken care of rather than feeling like they paid a lot of money for nothing.
Response from Bryan AnthonysDec 22, 2020
Hi Taylor! USPS is having extreme delays and issues with their tracking system. Tracking numbers are being recycled and showing as delivered months ago when in fact they were just shipped. Your order WAS shipped and WILL be delivered but unfortunately USPS is not helping us at all with this issue and there is nothing we can do on our end to resolve. It's extremely frustrating for us as well because we can't do anything to fix it and the packages have been shipped and are in transit.