Richard T.
Bryan Anthony purchase
Bryan Anthony purchase. I made an online purchase of two items from Bryan Anthony. Their website clearly stated that if I entered my name, email, phone number, that I would receive a 20% discount. I made the purchase but did not receive the discount. I contacted Bryan Anthony and explained the issue. Their response was to offer me a 50% discount on my next purchase. I contacted them again to ask why the 20% discount t had not been given but now it seems that they are just sending me the same 50% offer for future purchases. I believe this is a scam.
Response from Bryan AnthonysSep 17, 2026
Hi Richard, We’re truly sorry for the frustration and confusion surrounding your order and the 20% offer. We understand how disappointing it would be to expect a discount shown on our website and then not see it reflected on your purchase. We also apologize that our previous responses did not directly address your concern about the 20% discount and instead focused on a separate 50% offer for a future purchase. We can understand why that would have left you feeling that your original concern wasn’t being properly addressed. We’d genuinely appreciate the opportunity to look into what happened with your order and the 20% offer. We’ve just requested your order information through Trustpilot so that we can identify the purchase and review the details more closely. We hope you’ll provide the requested information so we can investigate what happened and, if appropriate, work toward a resolution. We’re sorry again for the experience and for the frustration this caused.