Albert L.
Minimal function, quality parts, poor assembly
I really needed the lift, not having a bedroom on the ground floor. The product (overall) has met my needs; but with only minimal satisfaction. The first lift was delivered with a broken rail lift. Later a final “bottom” section was installed. The two rails Do Not fit together properly. The rail “wobbles” when attempting to move over the joint. Frequently it stops there and I have to reverse below the rails’ connection joint, then return to the ride UP. I have complained several times to no avail. I expect failure at that joint. A very poor assembly of connection. I expect it to break at that point. I worry that Bruno will not honor a warranty when the rail gives way. I have complained and kept records of the non-action on their part. This product is obviously manufactured with quality materials, but unfortunately the assembly is significantly lacking. I hope they honor material warranty, I’ve given up on installation warranty.