Bruno Independent Living AidsReviews of bruno.com

After purchasing my first Bruno I had to purchase another and after getting ill again, had to purchase a different model so I decided to purchase from the same company Mobility ASAP for the second. Big mistake. Their customer service is horrible and as of today after spending thousands of dollars I have a chair I'm still unable to use. Contacted manufacturer to no avail. The chair because of how it was measured and installed poses a threat to my safety when having to call for the EMTs. I have tried unsuccessfully to speak with the owner only to be returned to my original salesperson. After being hospitalized and returning home I received an additional bill from them after paying in full. The bill I received showed that my insurance company paid 80% and I was responsible for 20%. This was not an insurance claim.. After calling and being told that I needed to speak with Courtney, leaving Courtney several messages which she never returned my calls, I have given up. This can't be the company I purchased my first chair from because I had nothing less than excellent customer service and followup to make sure everything was working to my satisfaction. Had I known this was going to be a nightmare I would've purchased from another distributor. I like the product that Bruno makes but I believe when spending thousands of dollars the company should followup to see how they can help resolve issues between their distributor and customer instead of referring you back to the distributor who passes you from one person to another. Do not buy from Mobility ASAP which is now a branch of Mobility Works.

The chair-lift was installed in one day and just before I came home from the hospital. A professional installation and it woks great.

We are so pleased to have met with a wonderful company and helpful sales person to guide us through the purchase of the stairlift. We live in a two story home with bedroom and handicapped bathroom on the second floor. My husband is wheel chair bound since a major fall, so the stair lift is so valuable for his quality of life and normalcy for us. We have had no problems with it’s operation, the installation was smooth and took very little time. It fits into our home without being intrusive. It definitely is a five star gift for us. Norine and Bob Drahozal

I've already submitted a review. The Bruno chairlift is working just fine.

This chairlift has been an excellent way to keep my husband safe from falling!

My wife experienced a terrible case of arthritis in her hip, and had great pain climbing the stairs. Our staircase goes up, has a landing, then turns and proceeds to the 2nd floor, so we needed a custom stairlift. I did a lot of research online, and was convinced that Bruno was the best. I called a local installer, he came immediately, and, due to my wife’s condition, expedited the delivery of the Bruno stairlift. We have had it in place for about 2 months, and are thrilled with the unit. It is a real life changer for my wife. Thank you Bruno!

Excellent, on-time, courteous and efficient service. Very fine product. Thank you, Gary

I formed my first impression of Barrie Chairlift when I viewed their very professional and informative web site. This good impression continued with Chairlift’s Representative and Installer. I am extremely happy with with my decision to install a Bruno Chairlift and would recommend this company to anyone considering this addition to their home. Elizabeth Robertson