Bruno Independent Living AidsReviews of bruno.com

The lift works very well and it made my basement stairway safe.

So far so good, just had it installed. Jason Dupre from Lifeway Mobility was very knowledgeable.

Contacted Bruno about trying to get service for the Bruno chairlift that was installed in 2005. The ma and pa shop that I purchased chair from no longer is allowed to sell or service Bruno products; Bruno pulled their contract because they didn’t sell enough chairs. I was given three service companies. When I called, one wouldn’t come until the middle of Feb. because I didn’t buy the chair from them, one wanted pictures of the chair and would charge a $225.00 service charge and one told me over the phone that my chair needed parts and Bruno no longer make parts for my chair.; it is too old so I would need to purchase a whole new chairlift. I called Bruno back and they said they would escalate my concern to the escalation department. Haven’t heard from them since that phone call on Jan. 4, 2023. I called a company that sold batteries for chairlifts, a pleasant man help me and I got batteries delivered to my front door for less than $50.00 and had a handyman put the batteries in the chair for $30.00 and the chair works beautifully. I wouldn’t recommend buying a Bruno chair, service is awful and expensive.

Great. very pleased. Everything from beginning

Three months ago Bruno wrote that they"are attempting to connect" with me. (see their email below). As yet, no voice or email message has arrived. Enough said about their "customer support." Oct 12, 2022 We are attempting to connect with you to learn additional specifics about your situation, so we can help with resolution to ensure your stairlift is working properly. Thank you.

Work done efficiently and professionally by both of the installers. They were respectful & patient while we met with caregivers who were here at the same time. Sales person also very helpful in finding a solution that worked for us.

I’ve had my Bruno chair a few months and the track made a grating sound as it descended. Repair person came to fix it along with an office personnel. They tightened everything, said there was 'play' in the base it attached to in our home. I was Incensed when I was told there would be “ no charge, this time.” My reply,” I should think not, when it’s a top of the line product, I’ve had it a very few months, and the price charged for the unit, initially.”. Not impressed. Plus I feel it isn’t all that stable a fix, having had the repair a week ago, I will wait and see. Regards, Sherry D.

I am totally thrilled with Joey - the name I've given my chair lift. The installers took no time at all to give me this little miracle. Joey has given me such joy - I don't have to run up stairs with my legs crossed anymore. Now I'm seriously thinking about getting another chair lift for my basement stairs. I've almost forgotten what my basement looks like and if I can do laundry that would be great. Well worth the money if you have breathing or mobility problems like me. Thank You Bruno and Next Day Access - love you.