Brooks RepublicReviews of brooksrepublic.com

Order #6143- my order never arrived. I have been requesting evidence of the delivery from UPS. Brooks Republic has not shown evidence that the product was actually delivered. I have requested a full refund. Let's see if that happens. Buyer Beware.

I made an order in May, it was delivered in Florida, made an inquiry through email since no one picks up the customer service phone number. I was given another link to track my order. The order was delivered in some address in Georgia. I reached out again and was given another link to track the order. It took two weeks for any updates on that link then it was finally updated that order was delivered. I checked my cameras and there was no delivery made on the particular date they provided. At this point I requested for a refund but they completely ignored my request, I was emailed that a replacement order has been mailed. Buyer beware.

Purchased a pair of fishermen sandals. Poor quality. Advertisements misleading with superior photos of higher quality. Return process very complicated. Lesson learned: You get what you paid for. Don't waste your money as I did.

They Claim the order was delivered to my address at a certain time, NOT TRUE!! I have video evidence on my front porch camera there were no delivery's whatsoever that day. THIS PLACE IS A JOKE!!! STAY AWAY!!

Complete fraud!!! it’s smooth lrather. It’s a complete fraud!! chemical leather polyurethane, so smelly, and disgusting!

My order finally arrived- but did not fit. Their company website indicates returns for USA purchases are to be sent to an address in Florida but they flip the script and require shipping back to UK. Currently in conversation with them and now they want me to keep the shoes that do not fit for 50% off. This makes me feel like I am being played- I will not use this company again.

order was updated to the correct size. Tiffany is awesome!! all I need is for my order to ship correctly and arrive on time. thanks

I accidentally ordered 2 rather than 1 pair of their shoes. I immediately contacted them to say I only wanted one pair and they told me that it was too late, the order was already being processed, which was nonsense. They did say the extra pair could be returned for a refund. Three weeks later, I got both pairs, which were shipped from my state of CA, and given their poor quality, I decided to return both pairs. Well, what they didn't state in their website is that they needed to be returned to the UK for a refund! Shipping them from CA to the UK would have cost nearly as much as the shoes cost so that is no option. They did offer a 20% return and I could keep them. The shoes are cheaply made, not worth even a fraction of the price I paid and their return policy is deceptive. I advise steering clear of transacting with such an unethical company. Amazon Prime purchases permit free returns.