Brooks RepublicReviews of brooksrepublic.com

Consumer protection sites and recent user experiences confirm that Brooks Republic is a highly suspicious operation. Buyers consistently report undelivered shoes, fake tracking numbers, and impossible return policies requiring expensive overseas shipping to Europe.

I would give a negative star if I could…this company is a TOTAL SCAM! Do yourself a favor and save the aggravation. Everything negative people have written is true…delayed deliveries, subpar materials and quality, misleading descriptions, returns not made in full, complicated return process wanting you send send to the European location which requires overseas shipping, & their ‘corporate headquarters’ in Florida is nothing more than a PO Box-look it up. Tiffany, the customer rep, offered me 75% refund of my purchase price after I refused to pay for the foreign shipping to Europe. I said I’ll ship it to your Florida location like it says in their return policy and she said they can’t do returns at their headquarters. TOTAL SCAM!

I order a pair of shoes from Brooks ,when I was in the final sell Procedure in check out a offer was posted saying that my purchase could be reduced by almost $20.00 if I considered who wouldn’t want a $20 discount I hit that purchase at that cost buttom line low and behold it was a scam I had purchased the same shoe twice wt was going on so I immediately call then email the customer support team and a Tiffany responded with sorry we can’t refund your money however when your purchase arrived reach out and we’ll give you the information you need to return the extra pair of shoes and a refund this order took 3 weeks to get delivered and since I received it I’ve been trying to contact customer support and been ghost , can get a call can’t get Tiffany to respond , I will do my best in getting the word out that this company is not a trustworthy bunch more like liars or hook and crook service not for good for business I will not be doing business with this company at all had to learn the hard way

Still have not received my shoes. Had no trouble billing my card timely. Tracking shows at USPS in Indianapolis but has been there since July 9th. Pretty sure I'll never see my shoes or my money again. SCAM!!!!!

I email Tiffany with Brooks Republic Customer Service Team to explain that I made an error when placing my order. Unfortunately, I ordered the same shoe and size twice. When I noticed my mistake I contacted the customer service team, and the responding person was Tiffany. Tiffany assured me that the issue would be taken care of. To this date I'm still waiting on a credit to my credit card. If, you are considering placing an order, please be careful, because you might make a costly mistake and never get a refund!! LaVerne

Waited a very long time for my shoes only to be told they were delivered when they were not. Tiffany the customer representative basically threatened me if I wanted to take it any further. Have never dealt with a company like this before in my life. NEVER AGAIN !!!

This company can not be trusted. The shoes that I ordered was never delivered. I had been tracking the order daily for weeks and it showed being in a distribution center for 5 days with no movement. They then sent me an email asking if I liked the product and when I replied it was never delivered all of a sudden the tracking information was updated stating it was delivered and the drop points changed that I had been watching daily. This company can’t be trusted along with the tracking information

Avoid this company!! Ordered a pair of shoes that looked great online. Shoes were junk and undersized, delivered wadded up in plastic wrap. Tried returning and they just keep flipping the script, making it impossible to return. First offered me 70% off to keep them. After declining that offer, they changed to 20% off and tell me I need to return to UK, but won’t provide an address.