BroCrates USAReviews of brocrates.com

I am extremely disappointed with my experience with BroCrates. I ordered a birthday crate specifically for delivery on September 2nd, expecting it to be a thoughtful surprise with a blown-up balloon delivered to the door. Instead, the package was simply dropped in a mail room in a plain box—no balloon, no presentation, nothing like what was advertised. The website gives the impression that this is a personalized birthday delivery experience, but the reality is misleading. I ended up having to awkwardly message the recipient myself, which completely ruined the surprise. Even worse, if there was a balloon inside, it wasn’t inflated—which defeats the whole purpose. For the price I paid, I expected a professional, celebratory delivery. What I got instead was a regular box delivery that I could have sent myself through the post office for a fraction of the cost. Very disappointing and not worth the money.

Sent a gift and paid extra for a good bottle of whiskey. Instead received a replacement of a random whiskey with no notice and no refunds given. Beware and don’t bother paying extra for quality because it’s just a lucky pick.”

Real product does NOT resemble description The beer board is not a beer board. It is just a flat paddle. The four unique glasses are anything but different. I received 3 of the same pint glasses and 1 slightly shorter pint glass. The beers could have easily purchased from a grocery store.

Honestly, they are awful. Save your money. I'll be calling my bank to dispute and submit a complaint to the BBB. They are scammers clearly the other reviews are similar. Promised delivery dates that they failed to deliver. Customer service is awful, the representative was so Rude. SAVE YOUR MONEY

Should’ve read the reviews before buying. Received a destroyed gift in the mail, no appropriate packaging, securing the gift, no anything. They just threw it in a box and shipped it. Also as a bunch of others said, the description did not match what I received in the bag.

We should have read the reviews before purchasing. This place is awful. We ordered something that was supposed to arrive by 12/24 for Christmas, and chose from the shipping options offered. They didn't even ship it by Christmas. I contacted their non-existent customer service and they were no help at all. Their chat option is all email. They don't take phone calls, just voicemail. They don't have any options to actually help customers. They just take money for overpriced items and don't deliver on what they offer. Never, ever use this company.

HORRIBLE COMPANY! I HAND PICKED EVERY ITEM FOR THE BOX AND EVERY SINGLE THING WAS SUBSTITUTED!!! THE BEER THAT WAS IN THE BOX WASN'T EVEN ONE LISTED ON THEIR WEBSITE AS A CHOICE. UPON EMAILING THEM THAT IT WAS ALL WRONG, THEY RESPONDED AND SAID SUBSTITUTIONS CAN BE MADE. THE WHOLE BOX??? RUN FROM THIS COMPANY!!!

Complete scam. They sent a completely different package which is not even close to what we ordered and is not even on their website. They said that “I agreed” to substitutions and no refunds. However that proof is not there on the site. Planning to report to better business bureau.