Bristol West Insurance GroupReviews of bristolwest.com

This is a horrible insurance company to work with, you can not get answers even if your jumping through all of the hoops that needs to be done! Our claim representative Keisha never returns calls, Aaron her supervisor is the same way! If you hear anything it’s from a text 90% of it is a basic text saying they will get back to you!! The only reason I gave them a star is because you had too!!

Avoid Bristol West Auto Insurance - Terrible Experience My experience with Bristol West Auto Insurance has been nothing short of a nightmare. After a minor accident that I clearly stated was my fault, they recorded it incorrectly as not-at-fault. As a result, they tripled my premiums from $300 to $900 per month. To add insult to injury, without any notice or authorization, Bristol West withdrew $1200 from my bank account. This unauthorized withdrawal left me in a difficult financial situation, with no explanation or resolution from their customer service. Dealing with Bristol West has been a lesson in frustration and financial hardship. I strongly advise anyone considering Bristol West Auto Insurance to look elsewhere for coverage. Their unethical practices and poor customer service make them one of the worst insurance companies I have ever dealt with.

My worst first impression with this insurance company. I just bought a 2024 Toyota car and his costumer hits my car and now they are not taking care of my vehicle, in the beginning they look like they were doing a good job, they sent me a photo estimate for my car repair and I asked them if they are going to sent somebody for a physical inspection, because I didn’t trust their estimate, they said is not necessary, and I brought my car to a body shop they started working on it, but it seems that the body shop estimate doesn’t match the insurance one and they want me to pay the difference, when I didn’t do anything wrong, it was Bristol west costumer who hit me and why I need to pay the differential, they should ask their costumer to pay it not me.

I heard they were a division of farmers so I just automatically assumed and we all know what that means that they were reputable. I didn’t even look into the reviews. Please do your due diligence on this scamming company. Lowest of the low do not use this insurance company unless you are desperate and you have no other place to turn when my policy was up for renewal they went ahead and charged me for another six months which means I had to pay $140 paperwork fee just for the one month of insurance because I had planned to switch over And continue adding money to Bill if I hear from them one more time they’re gonna have a lawyer on them so fast that their head will spin these people shysters and scammers do not use this company

My car was deemed a total loss, by only looking at pictures. They wanted me to have the car picked up to send it to an auction yard. The auction place called me to schedule a pickup date. I was told there was a contract already set up, for the car. I stopped this and wanted an adjuster appraise the car, which he told me it is not a total loss. I was very disappointed that the claims rep tried to basically lie because she’d seen plenty of pictures like mine and they were total losses. My car is a Camaro, and the adjuster told me it’s a quick sell at the auction. I was just so shocked that some people might have gone through the same thing and lost their car.

The worst customer service that I have ever experienced in any field. I have been hung up on every time I call to make an addition to my policy as well as making an inquiry. This company takes your money and runs. I will not be giving them anymore of my money. I would literally give them ZERO Stars if it was possible to do so. Do yourself a favor and go with AAA insurance. You will be treated fairly and promptly. The cost is worth the service. BUT STAY AWAY FROM THIS TERRIBLE COMPANY AT ALL COSTS. 98% 1-star reviews says it all. I only ended up with this company because ASPIRE Insurance bait and switched me because they couldn't provide the proper coverage under their policy. Stay away from these small companies.

Had one of there flyers come through the door after reading the reviews and just looking through them not one good review on here all one star's And one 4 star must have had to much to drink or something, the card is going in the bin were its belongs As they say on the dragon's den ( I'M OUT )

So, I purchased insurance thru one of their agents. At first all good. The sales agent was very friendly. After the insurance cover period I wanted NOT to proceed. I called them well in advance of the end of the policy period. They were polite and asked if I perhaps wanted another plan with them. I declined, so, no worries, we have noted that you do not wish to prolong the cover. Send a written request to us and the agent and all will be good. I did this. Heard nothing back. Then I get an angry letter saying that I had not paid the renewal. I contact them. Spent an hour on the phone. So, the problem was "apparently" that when I emailed the confirmation of the non continuation, I had added the word "Insurance" and the policy number in the subject field. Not possible, should have been the policy number only. If anything else is added to the subject, the mails are not read........ They asked me again to mail it. Now with a proof of my new insurance cover, that they now asked me to include. I did so. Heard nothing. Then again I get another request from them. I write to them AGAIN. Then I get an email asking me to log in to their portal to pick up some "policy documents". I wrote back that I deleted their app once the cover was over. And I do not have any log in details. Nor am I interested in using a portal of a company that I am no longer a customer of. This is beginning to look like harassment .