Brilliant MicroschoolsReviews of brilliantmicroschools-brilliantgrades.com

Response from Brilliant MicroschoolsJun 13, 2023

Hi there, would you kindly share your name so that we investigate your case? In the meantime, here a few thoughts on how we operate. Our enrollment process consists of three stages: an initial phone call to discuss the program and our pricing, a free matching session to understand your needs & choose the appropriate instructor, and an asynchronous onboarding session with your personal customer service manager. This multi-step process is designed to ensure you have all the necessary information to make a thoughtful decision about whether we are a good fit for you. During all of these stages, we emphasize that our services operate on a subscription basis. While you can cancel at any time (no minimum stay whatsoever), we don't offer pre-purchasing of only two sessions as it wouldn't allow us to serve our students effectively. If we were to allow a purchase of only 2 sessions your selected tutor would be free to enroll with a different student after that. In the case where you decided to continue you'd be given a new tutor every 2nd week. This would not be appropriate for the level of learning we aspire to for our students. Instead, when you join our program, you are allocated the tutor of your choice on an ongoing basis through a bi-weekly subscription. Our billing system is structured so that if you decide to cancel during a billing cycle, there will be zero to a maximum of 2 outstanding sessions left. This compromise ensures that we can continuously serve you at the highest level with your tutor of choice while also accommodating cancellation requests promptly. We have put a lot of effort into designing this billing system so that we are able to both assure consistency of instructors without burdening you with advance charges of more than 2 weeks. It is the best trade-off we've been able to achieve to date. To our knowledge, no other tutoring service offers such affordable rates as well as such a short subscription renewal period. Most are more expensive and require at least 3 months of advance payment. From my understanding of your comments above you did not ask to cancel the service and have been charged for another 2 sessions: 1. If you had mentioned during our enrollment process that you were only looking for 2 sessions we would have made it clear that we would not be a good fit for your needs. 2. If you had cancelled even a day before your renewal we not have reserved your tutor and they would have been allocated to a different family. 3. As mentioned during the enrollment phase, we only require an SMS text before your renewal to cancel your subscription. If there's any confusion regarding this matter or if we could assist further by investigating specific details related to your account, please kindly share your name and we can clarify things for you. Thank you!