Brilliant MicroschoolsReviews of brilliantmicroschools-brilliantgrades.com

On paper it looks amazing The website makes it look like a perfect option for kids with dyslexia and adhd. My high schooler is struggling and always has and we got a tefa award so I was looking for options, let me say just trying to get info was a headache and nightmare and took about a week to connect with someone, then when I finally spoke with “enrollment specialist “ Ron the sales agent, cuz let’s ne real and call it what it is - it felt so scripted and pushy, he was clearly reading off a paper talking 20 miles an hour and every quiet I asked he brushed off and told me I should sign up for their free webinar , I could see we were getting no where and recultanly agreed to go on a list for the webinar even tho what I really wanted was to get my simple questions answered without pressure,seems like they work on commission and only care about getting you into the webinar , Im uncertain if I even want to move forward after that experience, very disappointing

i would give the school a 4 or 5 because the teacher is very caring and repsonsive. My kiddo is in the special needs which he needed bc he has so many extra therapies he needed to go to. Mon-thur 10-12. she spends almost 1/2 hour on growth and mindset. they use IXL for a lot of activities especially homework. I dont like that part. there were many many onboarding calls and presentations all promised extra-curricular ad 12 noon for an hour in art, music, health, pe,coding. I kept trying to get in they told me the classes would begin soon. From August to october b4 they started. then they told me bc he is in SN he could not attend. He is very high functioning taught himself computer coding, piano, and he creates things with his hands. he was duped we were duped, bait and switched. I asked for someone to call me they wanted me to talk to a parent advisor. he was disappointed and bored. they pared him a 5th grader with 2,3 graders that are not high functioning. she has to spend lots of time with them ad my kiddo is just bored. She says he's not paying attention but he's complaining that her content is not fun! her videos she chooses are 'boring' so i end up having to figure out how to compensate. his scoring in math is lower in some cases then when i was educating him myself. I would send my kiddo here again but i will move him to the regular curriculum this is just not working. he is getting very irritated. I also hate that they only give 15 minutes every 9 weeks to communicate the progress of your student. i do not know in. advance what the syllabus will be. they plan as they go. He is going to a reading pathologist to help him with comprehension. I do not like that i cannot communicate for 45 min about my kiddo. We need that and a goal sheet plan for making him better. That does not happen here. it 650 a month for 2 hours a day. 6 students. they should reduce the pricing or increase the learning to 2.5 hours a day.

On the day of our video matching session to review available teachers, the individual from admission told us that they were unable to share any teacher videos. They were apologetic and promised to follow up soon so we could get started, but we never heard back. I followed up 10 days later and received no response by text. I finally received an email response stating that all classes are now full and there may not be space until next year’s enrollment cycle (and we’ve been added to a priority waitlist). The lack of follow up after our call expressing interest was disappointing. And we’re still unclear why a call was scheduled for us to view teachers when none were available. I hope our experience was an exception. Updated - Head of Admissions followed up with me and explained that lower grades have limited spots and that the last one was taken just before our scheduled call. He promised to help set better expectations on the front end moving forward to avoid this scenario with future families. We appreciate the call and explanation and hope to try them again in the future!

[UPDATE] I was contacted by Claudia, I believe she mentioned her title was Head of the Tutoring side of things. She was very helpful and helped me resolve this with clarity around all my concerns. If you ever have an issue with them, try to get in touch with her. She made all the difference! I have had a severe dispute with them over the course of three weeks without a satisfactory solution. The dispute is over a series of transactions, specifically, two. My son was receiving tutoring services with this company since August of 2023. In late February, the company notified me that they needed to change the tutor that was servicing my son. The tutor was inconsistent in attendance and often did not show or canceled last minute which led to difficulty making up sessions given our limited scheduling availability. I am currently owed at least two sessions. The business has refused to provide me with an itemized list of sessions that I have prepaid for and that my son has attended. I have requested that, since they owe me two sessions I requested that they refund $80 for the cost of the last two sessions that they have billed but are still owed to me. The business is refusing to provide me with numbers of sessions attended versus paid and only offering additional sessions, which as is I know I am already owed.

I loved my daughter’s tutor, however she didn’t seem to pause during holiday weeks when the kids were out of school and my daughter goes to her father’s house during those times. It would’ve been nice to skip those sessions without being charged and having flexibility with the schedule and billing per session not per month.

After much miscommunication and emailing back and forth about scheduling issues, someone with brilliant grades customer service reached out and handled our situation. I will say our tutor Maria was amazing!