Brilliant Microschools is a network of accredited online private schools serving students who learn differently.Our certified teachers differentiate each student’s learning pathway. They will track your child’s growth & allow them to progress at their own pace, with the help of adaptive learning software. Our mastery based curriculum is designed with a mix of compelling modern media, classical texts, exciting projects and rigorous exercises that engage them deeply.
Brilliant Microschools (brilliantmicroschools-brilliantgrades.com) has 458 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
Also known as
brilliantmicroschools-brilliantgrades.com
Website
brilliantmicroschools-brilliantgrades.com
Category
School & High School
Listed on Five Star Index
2026
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Most recent review: October 2026.
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Extremely disappointed with their billing department. They charged me for one lesson that was cancelled with plenty of time in advance, and they refuse to reimburse my bank account. I have been reaching out to them for almost a year now and I still don’t have my refund. They keep telling me “they are going to look into it” over and over again.
Have lost track of how many follow up emails I have sent them.
Needless to say I will never do business with them again.
Response from Brilliant MicroschoolsMar 7, 2025
I’m sorry this has been frustrating.
I took another look at your account, and here’s what I found:
We actually refunded you $140 total to your card ending in 1261:
• May 10, 2024 – $70 for the May renewal when you decided to pause.
• May 22, 2024 – $70 as a courtesy, even though the missed sessions had already been rescheduled.
As for canceled lessons:
• March 21 was rescheduled for April 30 but you later canceled.
• March 28 was rescheduled for May 7 but wasn’t attended.
We did our best to be flexible and even issued extra refunds as a courtesy. Based on our records, everything has been settled, but I’m happy to clarify if anything still seems off.
LV
Lisselox V.
Don't do it they are a scam They tell…
Don't do it they are a scam They tell you that I can be a trial air bases, but they re-charge you without any prior notification. they also make the customer feel like they’re an inconvenience when I requested for my membership to be canceled that I did not even know I had ever a refund I was told that there was other people on the line and they didn’t have any more time for me and hung up on me.
Response from Brilliant MicroschoolsJun 13, 2023
Hi there, would you kindly share your name so that we investigate your case?
In the meantime, here a few thoughts on how we operate.
Our enrollment process consists of three stages: an initial phone call to discuss the program and our pricing, a free matching session to understand your needs & choose the appropriate instructor, and an asynchronous onboarding session with your personal customer service manager. This multi-step process is designed to ensure you have all the necessary information to make a thoughtful decision about whether we are a good fit for you.
During all of these stages, we emphasize that our services operate on a subscription basis. While you can cancel at any time (no minimum stay whatsoever), we don't offer pre-purchasing of only two sessions as it wouldn't allow us to serve our students effectively. If we were to allow a purchase of only 2 sessions your selected tutor would be free to enroll with a different student after that. In the case where you decided to continue you'd be given a new tutor every 2nd week. This would not be appropriate for the level of learning we aspire to for our students.
Instead, when you join our program, you are allocated the tutor of your choice on an ongoing basis through a bi-weekly subscription.
Our billing system is structured so that if you decide to cancel during a billing cycle, there will be zero to a maximum of 2 outstanding sessions left. This compromise ensures that we can continuously serve you at the highest level with your tutor of choice while also accommodating cancellation requests promptly.
We have put a lot of effort into designing this billing system so that we are able to both assure consistency of instructors without burdening you with advance charges of more than 2 weeks. It is the best trade-off we've been able to achieve to date. To our knowledge, no other tutoring service offers such affordable rates as well as such a short subscription renewal period. Most are more expensive and require at least 3 months of advance payment.
From my understanding of your comments above you did not ask to cancel the service and have been charged for another 2 sessions:
1. If you had mentioned during our enrollment process that you were only looking for 2 sessions we would have made it clear that we would not be a good fit for your needs.
2. If you had cancelled even a day before your renewal we not have reserved your tutor and they would have been allocated to a different family.
3. As mentioned during the enrollment phase, we only require an SMS text before your renewal to cancel your subscription.
If there's any confusion regarding this matter or if we could assist further by investigating specific details related to your account, please kindly share your name and we can clarify things for you. Thank you!
