Brilliant MicroschoolsReviews of brilliantmicroschools-brilliantgrades.com

This was a great experience for my 11 yr old.

We signed up last week for private school. Told we got the last two 6th grade spots. Yay! We were clear about our needs. Talked to Paul. He told us we'd have an onboarding process that would set us up and eval our kids. Get us ready for the first day, assess where they are, smoothe the worries etc. That was 8/28. By Friday 9/1 I had heard nothing and was messaging the school to make sure we were good for start date of Tuesday 9/5. Nervous to say the least. So on Saturday messages come in asking if we can onboard on Labor Day. Weird, ok. The person we meet, come to find out isn't in country. She doesn't know tech, she's asking us to log into apps, realizes we haven't received them. Again, we're anxious. We explain it feels messy. We paid you, you promised, what's the process again. She didn't know. Said it was up to the individual teacher. We met her for 15 minutes. She didn't talk about that. I guess I was supposed to negotiate that. I asked the onboard person to suspend this process and have an admin call. Wake up today to an email from the co-owner telling me to read the parent handbook and if I don't like it leave. But they aren't going to call us till the 26th, too busy. But maybe Claudia can deal with me. Ummm, ok. So I talk to Claudia who is in the UK, again, no one here stateside. Weird. I thought it was WASC but I didn't take heed that this is international. Ok. Claudia is interruptive. Offended that I am upset with this experience and when I say yes, because I am advocating a) for my finances and children, b) for the promises you sold me she then says, "with love I think it's best we end this here." So, this is the program. Haphazard and janky for private school. No real brick and mortar here stateside. No rhyme or reason and definitely not a conducive experience to setting your anxiety at ease. If you are an advocate for your child this school will can you like a hot cake. They didn't understand technology questions about Microsoft surface, we didn't have all the apps that they wanted to train us on. We were told we'd be set up for the first day with evals and lead in to class. We liked the teacher we met. The onboarding person we met was unable to answer questions. I'm concerned that this is a great sales pitch, but not a great option if you have twice exceptional kids that need extra services. When you advocate with tough questions they allow 15 min zoom calls with power point presentations and redirect you to a handbook. Parents with kids with higher learning needs may need to think longer and harder about whether this is a good fit for them and whether having questions answered from abroad is best practice vs what we know traditionally. The program quickly sent the message if you're going to ask questions and advocate we don't want to be bothered, here's your money back. That says everything you need to know. They are quick to defend and not listen with the intent to hear and again, great sales pitch, crap delivery/follow through. If this is training the leaders of tomorrow they should improve communication, listening and delivery. Good luck special needs families! Edit: thank you for the reply Brilliant Microschool. Parents don't need tone policing when your team shows up ill prepared. As I described and argue here, and you can be crass and say I am arguing, again, as an advocate for my kids it's my job, and secondly, your sales person stipulated that individualized learning plans were going to be appointed on start up, so thus, the confusion for me. To be trained on an app that wasn't available was premature, to then ask to speak with someone who stated she wasn't here in the states is indeed, by virtue of the issue I raise, a non-stateside problem. We can argue the point that there are no direct business hours, that you call a number and someone from wherever around the globe calls back, because yes, while you are based in Brandon, Florida you use a NY number for your outsourced customer service so you're not being transparent and parents CAN know this. You did refund my money, thank you for that, no one would expect less, you didn't deliver and you were quick to cop out when I asked questions, thus the call out on tone policing. If this is the student you want in your program I am glad the universe did us a favor-- if you're unwilling to be questioned about ethics or processes and quick to return money when a parent asks a question that's unfortunate and says a lot about who and what you will serve. You will attack my demeanor, men do that. Is that really a "brilliant" program for 2E kids as billed? My children hit the nail on the head and said during the onboarding call, "Mom, this is un-brilliant if they're not prepared and they are the school and they can't answer the questions." So my review stands, and obvi you don't do direct communication too well. Blessing and releasing.

What a great virtual tutoring company! Thankful for the teachers and staff! Amazing communication among the staff! Thank you again!

Quality of the tutors And the administrative team very proactive, helpful and friendly. I highly recommend Brilliant grades

Our tutor has shown deep interest in understanding how my son learns. He now knows how to go through his homework and worksheets in a way that my son Jonah can follow and digest. We've seen a big difference in my son's performance and grades.

Excellent tutors and friendly administration. Thank you all! We'll be back in a few months.

I really appreciate the confidence that the Brilliant Grades tutor, Katy, gave my daughter in Language Arts. She was kind, supportive, relatable, and supportive. As an educator myself, I recognized how important Katy’s influence was and I appreciate her impact on my daughter’s learning. As a direct result of instruction, my daughter scored above average on the first benchmark test of the school year. We will be back for more tutoring next summer!! Thank you Brilliant Grades.

Brilliant grades was a great way for my daughter to stay on track while we traveled over the summer. The fact that it was virtual allowed us yo get tutoring each week no matter where we traveled.