Brighton CollectiblesReviews of brighton.com

I purchased a bracelet for my mother's birthday from the Brighton at the Woodfield Mall. They sent a necklace instead. I called to let them know and to see if I could come in and exchange and I was told I couldn't and then they sent me to customer service which when I called they were just as useless and sent me back to Woodfield Mall. My last purchase at this store.

I’ve been a very loyal Brighton, collectible customer for many years, but was treated unconscionably this past Christmas season. Because my experience with the assistant manager, Liz was so bad I will never shop there again. I was given the phone number for the district manager Joyce. I called twice and left two long, polite messages. I never received any phone call back. Then I called the main 800 number for Brighton and no one returned my call either. I suppose they really don’t care about customer satisfaction. It’s a shame because I really do like their products but as a regional manager myself for a large company I just cannot shop there in good conscience.

I have been a loyal Brighton customer for decades, but my eyes have recently been opened. When you are not sold what you bought, Brighton NEVER accomodates their customers, even when they are in the wrong. They do NOT do discounts. They do NOT do sales. They do NOTHING to compensate you for the troubles they have caused you, and they do not care. They have lost this loyal customer. No wonder their stores are closing left and right!

Wow sure not the same quality and customer service since I started purchasing Brighton 20 years ago! Ordered a necklace in September 2022 and by February the chain and charmed started to look corroded. Not just off color but as if I had poured acid on it. Customer service refused to cover return shipping after they had told me they would. Stated that they didn’t provide that after 60 days of purchase. Supervisor “Paulina” informed me that she would have to look for my call to research who it was that I spoke to! All of that just because I kindly asked her to live up to a promise. Poor, poor customer service.

Purchased 4 keychains for gifts online - when received - none had the brand cotton bag that everyone loves. Customer Service told me - only jewlery gets these bags. Have purchased key chains and bookmarks as gifts over the years - many, many times - always wrapped so cute, cotton bag, tissue, brand sak. Representative was short and I am returning $155 sale. Hope her stand keeps them in business

Ordered a secret Santa $20 gift and I know it states “no returns” however when they list that they should also say “Bracelet/jewelry received may not fit”. I have very petite wrists and the bracelet I received was so small it could fit a doll. It barely fit my 11 year old. I called customer service because on their website they rave about their customer service and it wasn’t very good. Just repeated to state their policy and “no return”. I would have even swapped for another Secret Santa for earrings or something but come on a bracelet that barely fits and not to mention looks like worth about $2 not $20. I never write reviews but this is silly.

Buyer beware do not buy this jewelry it is junk it doesn’t last more than a few years without tarnishing they only guarantee their jewelry for one year I have at least 15 jewelry sets which include the necklace earrings and bracelet I have at least six necklaces that have turned black and all I can do with them and throw them out over priced and the qualityIs terrible

Missing necklace, I set my necklace and because the chains on the heart Looked tarnished, that was the last time I ever saw the heart necklace again. It seems to have disappeared and I’m sure will never reappear unfortunately my husband has passed away and that was one of the last things he gave me so it hurts. I know you’re a big company and I know things can happen so I have to except that. JJ